HÜSEYİN ŞAHİN
Istanbul
Summary
To leverage my professional experience in sales and operations management to add value to your organization. I am an ambitious sales oeprations and planning manager with 20 years leading organizational planning functions in support of overall business strategy and goal achievement. Knowledgeable industry veteran with background analyzing report data, controlling inventory and forecasting. Innovative with history crafting new strategies for planning process and tactics to boost sales.
Overview
28
28
years of professional experience
10
10
years of post-secondary education
Work History
Autogas & Bulk Gas Sales Operations and Planning Manager
Oyak Enerji – Likitgaz Dağıtım ve Endüstri A.Ş.
5 2021 - Current
- Sales Management: Lead and manage the retail sales operations for autogas (LPG) and bulk gas to achieve business targets and objectives
- Develop and implement effective sales strategies and plans
- Team Leadership: Directly and indirectly manage a team of sales (6 staff directly &12 staff indirectly) and operations professionals
- Provide guidance, support, and training to ensure high performance and professional growth
- Operational Optimization: Optimize operational processes to improve efficiency and effectiveness
- Identify areas for improvement and implement solutions to enhance operational performance
- Customer Relationship Management: Develop and maintain strong relationships with key customers and stakeholders
- Ensure high levels of customer satisfaction and loyalty
- Financial Management: Monitor and manage the budget for retail operations
- Ensure cost-effective operations while maximizing profitability
- Compliance: Ensure compliance with all relevant regulations (EMRA, policies, and standards
- Maintain a safe and compliant work environment
- Reporting: Prepare and present regular reports on sales performance, operational metrics, and other key indicators
- Provide insights and recommendations to senior management
- Business Development: Ensuring that the sales team is well-supported and that business development initiatives are strategically aligned with overall company goals
- Leading critical projects for the company and develop new tools & dijital solutions for analyzing data and designing new strategies
Sales Operations Manager
BP Petrolleri A.Ş.
04.2014 - 04.2021
- Supporting sales team to improve the performance by working closely with Territory and District Managers for new volume opportunities and work as a link man between all channels, Retail, Wholesale, Autogas and Fleet
- Assessing and approvals of new commercial terms for retail sites to increase sales
- Reporting the statistical and financial summary of Site Interventions to FVC Leadership Team when required
- Working closely with the Supply Team to monitor their activities for all terms in all depots and divert sales team in order to take supportive actions for stock management Forecasting sales data monthly, yearly base for Supply Team
- Creating, improving or updating the existing processes and procedures in all sales related areas
- Participating regularly LPG HSSE Committee and communicate committee decisions with sales and coordinate/follow actions to be taken by sales
- Participating regularly Layout Committee Meetings on behalf of the sales team, inform related parties and collect information in order to form an operational view on the proposals
- Managing LPG Bottle Gas Dealers about sales, pricing, HSSE and other issues
- Following daily EMRA Control reports and take action for stopping or approving supply about the informed sites
- Communicate the actions with the Customer Support and ensure that action is taken
- The management of LPG gain/loss budget, provisions and any other performance related area and Coordinate the composition of a list of dealers claiming LPG loss
- Work closely with Asset, Marketing, Strategy, Performance and Pricing Departments in order to make monitoring, phasing, performance assessment of Sales in Petrol Stations
- Improving/developing daily, weekly and monthly sales performance reports.
Regional Manager
BP Petrolleri A.Ş.
05.2008 - 04.2014
- Manage dealer network (sales, margins, gross margins, expenses, profitability, cash flow, credit) with increasing focus on growth of operation excellence
- Develop and maintain relationship with the dealers in order for them to offer outstanding service to the customers
- Provide accurate sales volumes projection to ensure that appropriate demand structure is maintained for Tupras & imports
- Develop territory sales plans in line with the FVC Marketing strategy
- Implement HSSE policies and procedures through dealer network
- Implement marketing programmes and strategies through territory dealer network
- Build and maintain strong relationships across teams to ensure effective communication
- A strong focus on negotiation and close relationship-building abilities is expected
- Identify and capture new site opportunities within the territory with the coordination of Asset team
- Pass field/market information to the central team in order to support the formation of appropriate strategies.
Regional Sales Manager - Lubricants
Delta Akaryakıt Tic. A.Ş.
02.2006 - 05.2008
- Setting up sales strategy, seeking and managing sales partners (wholesalers – retailers – workshops), increasing sales and reaching annual objectives, also adding value to the business by giving new ideas (campaigns, new products, packages, promotions, cost saving)
- In the lubricants Department, 3 distributors and 35 retailers and 5 workshops in Marmara Region
- In two years, set up 100 points of sales
- Contribution to 25% of total sales, reached sales target by over 110%
- Up to now, have been all regions in Turkey.
Regional Sales Executive
Yurtiçi Kargo Servisi A.Ş.
06.2004 - 01.2006
- Managing 10 branches
- Regular visits to existing and potential customers.
Key Accounts Sales Specialist
Marport Liman İşl. San. Ve Tic. A.Ş. – Arkas Holdings
06.2002 - 06.2004
- Regular visits to importers and exporters
- Communicating with potential customers.
Marketing and E-Commerce Development Specialist
Borusan Makina Tic. A.Ş. – Caterpillar
01.2001 - 03.2002
- Preparing product catalogs and brochures
- Developing the website and e-commerce initiatives.
Call Center Representative
Alternatifbank A.Ş.
10.1996 - 07.1998
- Answering incoming calls and selling retail banking products.
Education
Business Administration -
Boğaziçi University
01.1993 - 04.1999
Mathematics - undefined
Mersin Atatürk High School
01.1990 - 04.1993
Skills
Microsoft Word: Advanced
Trainingsandcourses
- Value Selling, Uğur Saltık (2019)
- Occupational Health and Safety, BP Petrolleri A.Ş. (2014)
- Marketing Excellence 2, Prof. David Shipley (2013)
- Marketing Excellence 1, Prof. David Shipley (2012)
- Negotiation Techniques, Güneş Ufuk (2010)
- Written Communication Techniques, Bilson Training (2009)
- Personal Quality, Demirel Eğitim Danışmanlık (2008)
- Value Selling, Levent Bildik (2008)
- Advanced Sales Techniques, Fed Training (2005)
- CRM Customer Relationship Management, Peppers & Rogers (2004)
- Key Account Management, PDR International (2003)
- Advanced Sales Techniques, Vision Europe (2003)
- Personal Image in Professional Business Life, Özlem Çakır (2002)
Languages
Turkish
Native language
English
Proficient
C2
Spanish
Intermediate
B1
References
- Haydar Demir, BP Petrolleri A.Ş., Legislation Affairs Manager, +90 533 298 29 28
- Erdal Ekinci, Esin Attorney Partnership, Partner (Head of Tax Department), +90 532 130 85 46
Timeline
Sales Operations Manager
BP Petrolleri A.Ş.
04.2014 - 04.2021
Regional Manager
BP Petrolleri A.Ş.
05.2008 - 04.2014
Regional Sales Manager - Lubricants
Delta Akaryakıt Tic. A.Ş.
02.2006 - 05.2008
Regional Sales Executive
Yurtiçi Kargo Servisi A.Ş.
06.2004 - 01.2006
Key Accounts Sales Specialist
Marport Liman İşl. San. Ve Tic. A.Ş. – Arkas Holdings
06.2002 - 06.2004
Marketing and E-Commerce Development Specialist
Borusan Makina Tic. A.Ş. – Caterpillar
01.2001 - 03.2002
Call Center Representative
Alternatifbank A.Ş.
10.1996 - 07.1998
Business Administration -
Boğaziçi University
01.1993 - 04.1999
Mathematics - undefined
Mersin Atatürk High School
01.1990 - 04.1993
Autogas & Bulk Gas Sales Operations and Planning Manager
Oyak Enerji – Likitgaz Dağıtım ve Endüstri A.Ş.
5 2021 - Current