Hürkan Aydın
Istanbul
Summary
Experienced professional with a strong background in technology-related roles. Proficient in product management, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Senior Information Technology Specialist
Innova Bilisim
Istanbul
2020.02 - 2023.04
- Responsible for installation of VoIP-based voice and integrated communication services and providing level 2 support after installation
- Managing the installation, integration and commissioning processes of projects whose purchasing process has been completed
- Tracking and fixing SIP Trunk service installations and failures
- Monitoring and fixing the maintenance and malfunctions of Cisco, Huawei, unified communication products and services that are already installed and used.
Voice Services Delivery and Support Specialist
Vodafone Turkey
Istanbul
2018.01 - 2018.07
- Responsible for managing all of the corporate customer Voice network equipment and resolving customer incidents or requests during the daily operations
- This role was also accountable for designing of the new projects and provisioning of them on the Vodafone Core Voice Equipment
- Accountable for resolving corporate customer requests by configuring Vodafone Voice Core Network Equipment and Customer Voice Network Equipment
- Accountable for design, planning, implementation and operation of big corporate customers' (Borusan, Migros) voice network
- Configuring Vodafone Core Soft-switches and Session Border Controllers in order to provision customer projects
- Good understanding of VoIP Technologies, VoIP Protocols (SIP), SBC and Soft-switches.
Wholesale Support Specialist
Vodafone Turkey
Istanbul
2016.07 - 2018.01
- Incident management of all wholesale data services provided both to national and international customers, which include on-net data (fiber leased line, Ethernet over SDH, layer 2 VPN, layer 3 VPN, layer 3 services), and off-net data services provided by alternative local providers
- To perform initial troubleshooting (level 1 & 2) and escalate according to incident management procedures, follow-up using an internal ticketing system and coordinate with internal level 2 & 3 teams, field support teams and alternative local provider teams
- Giving technical support and identifying faults, raising and following trouble tickets and providing resolution for the international ISPs such as British Telecom, OTE, Colt, AT&T, etc
- For link outages, service and network performance problems.
Senior Technical Product Specialist
Turk Telekom
Istanbul
2023.05
- Responsible to drive market research to find new areas of products to meet the needs of customers in the new digital world
- Analyzing business requirements and converting into marketing strategies that meets business and customer expectations
- Project management and leadership for the technical development, implementation and execution of new services and products
- Working closely with marketing and other departments' teams (Marketing segments, pricing, regulation, revenue management, law and technical team) to plan the commercial delivery/launch of the products
- Analyzing existing customer data and market situation, develop recommendations and/or business cases including scope, schedule, budget and create strategies for assigned product portfolio
- Preparing reports to top management and providing insights regarding potential risks, opportunities, and other aspects projects/products
- Participating in meetings held on international platforms such as WBA, following the technological developments discussed and representing the company.
Education
M.Sc. - Electric and Electronic Engineering
Bahcesehir University
Istanbul01.2019
B.Sc. - Electronics and Communications Engineering
Cankaya University
Ankara01.2014
Skills
- Cross-Functional Teamwork
- Product Management
- Competitive Analysis
- Customer Support
- Product Development
- Vendor Management
- Technical Support
- Telecommunications
- Innovation management
- Product issue resolution
Languages
Turkish
First Language
English
Advanced (C1)
C1
Publications
- FASTER WI-FI FINGERPRINTING USING FEATURE SELECTION, SIU 2020, In this work, we propose to use feature selection methods along with the K-nearest neighbors (KNN) classification and regression algorithms in order to create simple and swift location positioning system. Our evaluation of various feature selection methods shows that computation times for positioning can be reduced by 75% using feature selection.
- THE ANALYSIS OF FEATURE SELECTION WITH MACHINE LEARNING FOR INDOOR POSITIONING, SIU 2021, In this work, we carry out a detailed analysis of the impact of Principal Component Analysis (PCA) on the computational complexity and accuracy with different machine learning algorithms on a large data set containing 520 APs. We compare the algorithms' training and testing times, as well as accuracies in presence and absence of PCA.
References
References available upon request.
Timeline
Senior Technical Product Specialist
Turk Telekom
2023.05
Senior Information Technology Specialist
Innova Bilisim
2020.02 - 2023.04
Voice Services Delivery and Support Specialist
Vodafone Turkey
2018.01 - 2018.07
Wholesale Support Specialist
Vodafone Turkey
2016.07 - 2018.01
M.Sc. - Electric and Electronic Engineering
Bahcesehir University
B.Sc. - Electronics and Communications Engineering
Cankaya University
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