Houda Nechem
English Language Instructor, Interpreter, Customer Service Agent, Sales Representative.
Ümraniye
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Developed skills in communication, organization, and adaptability in educational setting. Seeking to transition into a new field where these skills can be applied to create positive impact. Adept at cultivating collaborative and inclusive environment that fosters growth and learning.
Overview
6
6
years of professional experience
4
4
Languages
Work History
English Teacher
FREELANCE
10.2023 - 01.2025
- Job Overview: Education Sector
- I resumed my work as a freelance English teacher and tutor online and in person.
- Designed a program that complements and follows the school's curriculum for students who are still enrolled.
- Created a structural English skills development program tailored for students aiming to enhance their command of the language. This program was inclusive of all age groups with a particular focus on young adults and above.
- Developed innovative and dynamic lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
English Skills Teacher
Özel Çekmeköy İsabet Okulları
03.2022 - 06.2022
- Company Overview: Seasonal, Education Sector
- Taught English skills for 3 middle school grades 5-6-7. Had 4 classes per grade and approximately 25 students per class.
- My job was to focus on speaking and fluency through various interactive activities with the students.
- Increased student engagement by incorporating multimedia presentations and interactive activities into lesson plans.
- Developed differentiated instruction techniques to accommodate diverse learning styles and abilities, resulting in improved overall class performance.
- Managed classroom behavior effectively using a variety of strategies such as clear expectations, consistent consequences, and positive reinforcement to create a respectful learning atmosphere conducive to student success.
- Utilized data-driven instruction to identify areas of growth for individual students and tailored lesson plans accordingly, leading to increased academic achievement.
- Implemented project-based learning experiences that allowed students to apply their knowledge in real-world situations, enhancing critical thinking skills.
- Taught students across multiple classifications and degrees of special needs.
Sales Representative
Etnik Halı
09.2021 - 01.2022
- Company Overview: Permanent / Full-time, Carpet/ rug Sector
- I worked as a sales specialist, specifically an English speaking one in order to link our company with its foreign customers.
- Researched and select suitable online marketplaces and contact companies we wish to work with.
- Translated and wrote descriptive texts of the work we do, the products we sell and the history of the company for their website.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Stayed up-to-date with industry trends to position company as market leader.
- Increased market penetration with introduction of innovative sales tactics.
- Conducted detailed market analysis to guide development of sales strategies.
English Teacher
Private Course Schools
12.2019 - 07.2021
- Company Overview: Freelance, Educational institutions Sector
- I worked as a freelance teacher and tutor with various private schools teaching academic English and language proficiency courses from beginner to advanced levels
- Designed my own program of English Fluency Courses that mainly focuses on speech enhancement and pronunciation for advanced students.
- Developed innovative and dynamic lesson plans to engage students in English language learning.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Created and implemented activities to foster critical thinking skills of students.
- Prepared comprehensive English curriculum for multiple classes.
English Teacher
Universite Badji Mokhtar Annaba
01.2021 - 06.2021
- Company Overview: Part Time, Education Sector
- I taught English at the university's Engineering Department.
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Developed English language lessons tailored specifically for civil engineering students, incorporating subject-relevant content.
- Improved English proficiency through immersive language activities and real-life conversation practice.
- Designed and implemented assessments to measure student progress in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
Technical Interpreter
Gulfstar Investments
05.2019 - 12.2019
- Company Overview: Permanent / Full-time, Building Sector, Engineering Department
- I worked as an interpreter and translator between English-speaking Turkish Engineers and Algerian architects and employees.
- Received training in Excel filing and calculation in construction projects.
- Created a translated, image-based glossary covering key terms in construction and civil engineering to assist company employees communicate with each other.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between foreign employees and non-English speakers by providing accurate translations in real-time conversations.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
Education
Master's Degree - English Literature And Civilisation
Badji Mokhtar Annaba
04.2001 -
Bachelor's Degree - English As A Foreign Language
Badji Mokhtar Annaba
04.2001 -
Skills
Effective communication
Customer Relations Management and support
Microsoft Office, Powerpoint, Excel
Lesson planning and curriculum implementation
Problem-solving skills
Team collaboration
English for specific purposes
ESL methodologies
National Status
Turkish Family Residence Permit
Personal Information
- Age: 30
- Gender: Female
- Driving License: B
Timeline
English Teacher
FREELANCE
10.2023 - 01.2025
English Skills Teacher
Özel Çekmeköy İsabet Okulları
03.2022 - 06.2022
Sales Representative
Etnik Halı
09.2021 - 01.2022
English Teacher
Universite Badji Mokhtar Annaba
01.2021 - 06.2021
English Teacher
Private Course Schools
12.2019 - 07.2021
Technical Interpreter
Gulfstar Investments
05.2019 - 12.2019
Master's Degree - English Literature And Civilisation
Badji Mokhtar Annaba
04.2001 -
Bachelor's Degree - English As A Foreign Language
Badji Mokhtar Annaba
04.2001 -