H. Orkun Çelik
Asst. F.O. Manager
Aydin
Summary
Professional with keen focus on team collaboration and achieving results. Skilled in managing front office operations, enhancing guest satisfaction, and optimizing administrative processes. Strong communication and problem-solving abilities, adaptable to changing needs and reliable in all situations. Prepared to make significant impact by leveraging organizational skills and customer-centric approach.
Overview
16
16
years of professional experience
Work History
Assistant Front Office Manager
Pine Bay Hotels & Resorts
08.2024 - Current
- Coordinated daily front office operations to enhance guest satisfaction and streamline check-in processes.
- Implemented efficient scheduling for front desk staff to optimize coverage during peak hours.
- Managed guest inquiries and resolved issues promptly to ensure seamless service delivery.
Front Desk Supervisor
Doubletree By Hilton Kuşadası
04.2023 - 08.2024
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained new staff on front desk protocols and customer service best practices.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction.
- Coordinated room assignments and maintained accurate reservation records.
Front Desk Shift Leader
Doubletree By Hilton Kuşadası
05.2021 - 04.2023
- Coordinated communication between departments, enhancing inter-office collaboration and information flow.
- Assisted in maintaining organized filing systems, improving document retrieval and storage efficiency.
- Handled incoming calls and inquiries, delivering high-quality customer service and support.
Front Desk Receptionist
Double Tree Hilton Kuşadası
04.2018 - 04.2023
Front Desk Concierge
Asdem Beach Labada Hotel
02.2013 - 11.2014
Trainee
Vogue Hotel Avangarde
03.2011 - 10.2011
Trainee
Rixos Hotels - Kemer,Tekirova
04.2010 - 10.2010
Education
Master of Business Administration - Loyalty Programs, Hotel Businesses
Adnan Menderes Uni. Faculty of Social Sciences
Aydin, Turkey 04.2001 -
University - Hotel Management
Adnan Menderes Üni. Faculty of Tourism
Aydin, Turkey 04.2001 -
Associate's Degree - Tourism And Hotel Management
Akdeniz Üni.
Antalya, Turkey 04.2001 -
High School Diploma -
Tekirdağ Hotel Management And Tourism Vocational High School
Tekirdağ 04.2001 -
Skills
Front desk operations
Hospitality services
Team management
Complaint handling
Timeline
Assistant Front Office Manager
Pine Bay Hotels & Resorts
08.2024 - Current
Front Desk Supervisor
Doubletree By Hilton Kuşadası
04.2023 - 08.2024
Front Desk Shift Leader
Doubletree By Hilton Kuşadası
05.2021 - 04.2023
Front Desk Receptionist
Double Tree Hilton Kuşadası
04.2018 - 04.2023
Front Desk Concierge
Asdem Beach Labada Hotel
02.2013 - 11.2014
Trainee
Vogue Hotel Avangarde
03.2011 - 10.2011
Trainee
Rixos Hotels - Kemer,Tekirova
04.2010 - 10.2010
Master of Business Administration - Loyalty Programs, Hotel Businesses
Adnan Menderes Uni. Faculty of Social Sciences
04.2001 -
University - Hotel Management
Adnan Menderes Üni. Faculty of Tourism
04.2001 -
Associate's Degree - Tourism And Hotel Management
Akdeniz Üni.
04.2001 -
High School Diploma -
Tekirdağ Hotel Management And Tourism Vocational High School
04.2001 -