Hi, I’m
HongMai Birinci
Vietnam Market Development Specialist
Summary
Results-driven professional with a proven track record at Facto.Invest, enhancing customer engagement through strategic CRM initiatives. Skilled in analytical problem-solving and contract negotiation, I successfully increased transaction values by identifying upselling opportunities, while fostering strong client relationships to drive revenue growth and improve service delivery.
Overview
3
Languages
3
Certifications
24
years of professional experience
Work History
Letonix
Support and QC Agent
02.2026 - 06.2026
Job overview
- Conducted quality inspections on products to ensure compliance with company standards.
- Utilized inspection tools and equipment to assess product integrity and functionality.
- Documented findings and reported defects to maintain accurate quality records.
- Collaborated with production teams to identify areas for improvement in processes.
- Increased stakeholder satisfaction through timely reporting of quality metrics and addressing concerns proactively.
Facto.Invest
CRM Manager
02.2023 - 11.2025
Job overview
- Developed and implemented CRM strategies to enhance customer engagement and retention.
- Analyzed customer data trends to refine marketing initiatives and improve service delivery.
- Managed cross-functional teams to execute CRM projects aligning with organizational goals.
- Led training sessions for staff on effective use of CRM tools and best practices.
- Collaborated with sales teams to integrate customer insights into product development strategies.
- Streamlined internal processes by integrating CRM software with other business systems, enhancing team efficiency.
- Identified opportunities for upselling and cross-selling by analyzing existing customer data, leading to increased average transaction value.
- Analyzed customer behavior to identify trends and optimize marketing strategies for increased revenue growth.
TNHH Một Thành Viên Đa Khoa.
Senior Marketing and Sales Manager
03.2002 - 05.2009
Job overview
- Developed and executed marketing strategies to enhance brand visibility and drive sales growth.
- Led cross-functional teams to implement promotional campaigns, resulting in increased market penetration.
- Analyzed market trends and consumer insights to inform product positioning and pricing strategies.
- Drove revenue growth by identifying gaps in the market and developing tailored solutions to meet customer needs.
- Conducted competitive analysis to identify opportunities for differentiation in the marketplace.
- Established meaningful partnerships with complementary businesses leading to mutually beneficial results.
- Negotiated contracts with external partners for optimal pricing structures that benefited both parties involved.
- Delivered engaging presentations at industry conferences showcasing company expertise and thought leadership within the sector.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Drove sales by developing multi-million dollar contract sales.
- Cultivated relationships with key stakeholders to drive strategic partnerships and collaborations.
Education
Business OperationsViệt Nam
Business Operations from Manager Business
04.2007
Skills
Defect identification
Measurement techniques
Quality management systems
Product inspection
Contract negotiation expertise
Problem-solving
Customer service
Problem-solving abilities
Reliability
Active listening
Adaptability and flexibility
Relationship building
Interpersonal skills
Client relations
Analytical thinking
Professionalism
Customer complaint resolution
Analytical problem solver
Objection handling
Certification
PUBLIC RELATIONS COURSE
Timeline
Support and QC Agent
Letonix
02.2026 - 06.2026
CRM Manager
Facto.Invest
02.2023 - 11.2025
PUBLIC RELATIONS COURSE
10-2007
Seles and Marketing
06-2007
Business operation
12-2006
Senior Marketing and Sales Manager
TNHH Một Thành Viên Đa Khoa.
03.2002 - 05.2009
Business Operations
Business Operations from Manager Business