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Hi, I’m
Himmet Çay
Cabin Crew Member
Antalya,07
Overview
19
years of professional experience
9
years of post-secondary education
6
Certifications
3
Languages
Work History
Sun ExpressAntalya
Cabin Attendant
06.2015 - Current
Job overview
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Resolved passenger conflicts and medical emergencies during flights.
Çelebi AviationAntalya
Ramp Agent
04.2010 - 06.2015
Job overview
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
- Transferred luggage from aircraft to collection areas safely using Type equipment.
- Coordinated ground crew activities to complete objectives on schedule.
- Stocked aircraft cabins with necessary equipment and supplies.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Guided aircraft into and out of parking positions using hand signals.
- Deiced aircraft before takeoff for safety during inclement weather.
- Checked cargo and baggage for security to meet TSA regulations.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Managed warehouse operations and verified proper shipment procedures.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Moved furniture and boxes using utility dolly and truck ramp.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Strapped items down over protective padding to secure throughout transportation.
- Operated equipment while observing standard safety procedures.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Asteria Hotel BelekAntalya
Bell Person
06.2008 - 04.2010
Job overview
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers.
- Escorted guests to and from rooms and assisted with baggage.
- Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
- Notified front desk manager of any guest issues in need of additional attention.
McDonald'sDenver , Colarodo
Cashier
06.2006 - 10.2006
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Mirada Del MarAntalya, Turkey
Restaurant Waiter
06.2004 - 10.2005
Job overview
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
S.D.Universty Hotel ManagementIsparta
2.78
10.2005 - 06.2009
University Overview
Süleyman Demirel Ilköğretim Okulu Eğirdir
5
09.1998 - 06.2000
University Overview
N.Y Anatolian Keeping Vocational High SchoolIsparta Eğirdir
4.69
09.2000 - 05.2004
University Overview
Skills
Cleanliness and sanitation
Preflight briefings
Business travelers
Ramp service
Emergency care
Public speaking
Sales expertise
Schedule Management
Hospitality service expertise
Verbal and written communication
Interpersonal communications
Emergency Response
Food and beverage preparation
Reservations
Relationship Management
Aviation regulations
Certification
CRM
Interests
Planes
Historical places
Music
Timeline
[Area of certification], [Company Name] - [Timeframe]
10-2020
[Area of expertise] License - [Timeframe]
10-2019
Licensed [Job Title] - [Timeframe]
10-2018
Certified [Job Title], [Company Name] - [Timeframe]
09-2017
[Area of certification] Training - [Timeframe]
10-2016
CRM
10-2015
Cabin Attendant
Sun Express
06.2015 - Current
Ramp Agent
Çelebi Aviation
04.2010 - 06.2015
Bell Person
Asteria Hotel Belek
06.2008 - 04.2010
Cashier
McDonald's
06.2006 - 10.2006
S.D.Universty Hotel Management
2.78
10.2005 - 06.2009
Restaurant Waiter
Mirada Del Mar
06.2004 - 10.2005
N.Y Anatolian Keeping Vocational High School
4.69
09.2000 - 05.2004
Süleyman Demirel Ilköğretim Okulu
5
09.1998 - 06.2000