E-commerce
Hi, I’m
Hilal Günaydın
International Sales And Operations Manager
İstanbul
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
years of professional experience
3
Languages
Work History
Kervan Gıda
International Sales Operation Manager
06.2023 - Current
Job overview
- I work in the export operations department of this company that produces confectionery.
- I managed processes such as tracking the orders entered into the system, shipping the products abroad, producing solutions for orders with production problems, working in integration with logistics planning and sales departments, and monitoring the budget of the regions.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Exceeded annual sales targets consistently by proactively identifying untapped markets and pursuing new client leads.
- Streamlined communication processes between internal departments, improving efficiency and reducing errors in order processing.
- Increased market share through the development of innovative sales strategies tailored to specific regional markets.
- Collaborated with Regional Sales Managers to make strategic sales decisions.
- Developed relationships with clients and potential clients to improve business growth.
Tetra Pazarlama
Sales Operations Specialist
11.2022 - 06.2023
Job overview
- Conducted regular reviews of sales pipeline data, identifying bottlenecks and optimizing conversion rates at each stage.
- Assisted in the development of annual sales budgets and targets, contributing to successful achievement of company goals.
- Evaluated the effectiveness of promotional campaigns, recommending adjustments to maximize ROI.
- Initiated process improvements within order management systems for faster turnaround time on customer orders.
- Cost preparation and placing orders for production
Doğuş Kalıp
Export Executive
12.2019 - 11.2022
Job overview
- Participated in industry conferences and networking events to stay informed about trends impacting the export sector and potential business opportunities therein.
- Optimized inventory management processes by implementing forecasting models based on historical data and market analysis.
- Increased export efficiency by streamlining order processing and shipment tracking systems.
- Strengthened relationships with freight forwarders and carriers to optimize shipping routes while minimizing transportation costs.
- Successfully coordinated urgent shipments during peak seasons by prioritizing orders and closely monitoring delivery schedules.
- Implemented new export documentation procedures to speed up processes and reduce errors.
- Collaborated with sales teams to identify new markets and implement targeted marketing strategies for increased exports.
- Implemented a robust quality control system to ensure that all products met necessary regulatory standards, leading to fewer customs delays and increased customer satisfaction.
- Negotiated favorable contracts with suppliers, reducing costs and improving profit margins for the company.
- Provided excellent customer service to resolve issues quickly, maintaining client satisfaction levels throughout the export process.
- Ensured compliance with all applicable regulations regarding international trade and customs clearance procedures.
- Managed a team of junior export executives, providing guidance and support to ensure smooth operations.
- Developed strong relationships with international clients, fostering trust and ensuring repeat business.
- Analyzed market trends, adjusting product offerings accordingly to maximize profitability in changing conditions.
- Overcame language barriers through effective use of translation services when communicating with clients from diverse cultural backgrounds.
- Coordinated cross-functional teams for efficient communication between logistics, sales, finance, and production departments.
- Established credit terms with customers that enabled prompt payment collection while mitigating financial risk exposure.
- Conducted regular performance evaluations of team members to provide constructive feedback and foster continuous improvement efforts within the department.
- Designed export strategies to meet project delivery requirements.
- Prepared various import, export and supplier forms for customs submittal.
- Compiled purchase orders to post international shipments in company logs.
- Processed company's import permit and export license processes.
- Updated CRM database system with Exporter and Business Model Canvas.
Education
Bülent Ecevit ÜniversitesiZonguldak
Licence from İşletme
04.2001
Skills
Policy Implementation
Financial Management
Operations Management
Workforce Management
Business Administration
Expense Tracking
Strategic Planning
Sales Techniques
Customer Relationship Management (CRM)
Bookkeeping
Accounts reconciliation
Invoice Processing
Budgets and forecasting
Report Preparation
Month-end reports
Commission calculation
Invoicing and collections
Debt management
Accomplishments
I am interested in e-commerce as a hobby. I sell products on e-commerce sites. In this way, I learn more about sales and marketing.
Interests
Language
Music
Sport
Timeline
International Sales Operation Manager
Kervan Gıda
06.2023 - Current
Sales Operations Specialist
Tetra Pazarlama
11.2022 - 06.2023
Export Executive
Doğuş Kalıp
12.2019 - 11.2022
Bülent Ecevit Üniversitesi
Licence from İşletme
04.2001