Hilal Erenkoylu
Navan
Summary
Trust & Safety and Policy professional with nearly 10 years of professional experience, including over 6 years specialising in global Trust & Safety, content policy, risk analysis, and platform integrity. Extensive experience supporting the Turkish market, with in-depth knowledge of regional trends, cultural context, policy enforcement, and emerging online safety risks. Proven track record of leading cross-functional projects, implementing global policy changes, improving enforcement quality through data-driven insights, and collaborating with Product, Policy, Operations, and Engineering teams across international markets. Experienced in translating complex policies into scalable operational processes, driving continuous improvement, and building trusted stakeholder relationships. Fluent in English and Turkish, passionate about creating safer online experiences while balancing user safety, freedom of expression, and regulatory considerations.
Overview
10
10
years of professional experience
Work History
Comment & Audio Policy Analyst
Tiktok
Dublin
04.2025 - Current
- Acted as the primary policy POC for Live Comments and Audio, providing policy guidance and escalation support to Operations, Product, QA, Engineering, Risk, and Algorithm teams.
- Managed high-priority escalations, delivered targeted policy training, and collaborated with Product, Operations, QA, and Engineering teams to enhance moderation workflows and elevate enforcement quality.
- Served as Policy Implementation POC for Account Integrity, Comments, and Search, leading policy rollouts and producing 50+ RPF implementation documents across EMEA, AMS, APAC, and US markets to ensure consistent policy adherence.
- Led the launch of the Juren Policy Feedback Loop across AMS, US, and APAC, improving collaboration and enforcement consistency between Policy and Operations teams.
- Led policy cleanup and localisation initiatives across Comments and Audio, reconciling US and global policy titles and removing 200+ outdated policy records.
- Supported PLLM and AI moderation initiatives through data refinement, title validation, and stakeholder alignment for automation projects.
Cross Feature Global Policy Enforcement Manager
TikTok
Dublin
09.2024 - 04.2025
- Spearheaded policy enforcement alignment across Live, SFV, and Cross-Feature teams, ensuring enforcement consistency and operational efficiency across multiple business lines.
- Introduced cross-functional policy calibration workflows integrating Policy, PES, Operations, and XFN teams, reinforcing global enforcement standards.
- Developed data-driven enforcement strategies across policy domains, enhancing compliance and operational alignment.
- Account Integrity: Improved high-risk account review processes, reducing policy violations by 28.6%. Standardised enforcement processes across Comments, Direct Messages, Audio, and Effects, resulting in consistent moderation practices and streamlined operations.
- Account Integrity: Improved high-risk account review processes, reducing policy violations by 28.6%.Standardised enforcement processes across Comments, Direct Messages, Audio, and Effects, resulting in consistent moderation practices and streamlined operations.
- Developed enforcement guidelines for emerging products including CapCut, Lemon8, TikTok Music, and AI-powered products.
- Supported governance and safety frameworks for Generative AI and AI Foundation Models (AI.FM) to improve model quality and safe deployment.
- Supported policy implementation and testing across multiple feature queues, including LLM, PLLM, AI testing, and Risk Assessment initiatives.
- Partnered with Product, Operations, and Engineering teams to identify enforcement gaps, support feature launches, and improve moderation workflows.
Global Livestream Policy Enforcement Manager
Tiktok
Dublin
09.2023 - 09.2024
- Managed high-priority escalations and partnered with Product, Policy, Legal, and Operations teams to improve moderation processes and user experience.
- Managed multilingual Trust & Safety teams across multiple markets, enhancing operational quality and effectiveness.
- Led coaching, hiring, and performance management initiatives, ensuring achievement of team KPIs and quality standards.
- Led launches, stakeholder management, reporting, and incident response activities across multiple operational programs.
- Conducted trend analysis and RCA investigations to identify process improvements and inform strategic business decisions.
- Acted as the POC for the AIM Project, supporting machine learning improvements for Livestream moderation within ADSO.
Livestream Quality Team Leader
TikTok
10.2022 - 09.2023
- Led and developed multilingual Trust & Safety QA teams across multiple markets, driving quality, productivity, and operational excellence.
- Partnered with Policy, Operations, Product, and BPO teams to implement scalable QA frameworks, enhancing long-term quality standards.
- Led calibrations and stakeholder sessions to enhance moderation quality and ensure consistency in operational practices.
- Conducted RCA and quality investigations to identify trends and improve processes, informing business decisions across EMEA markets.
- Acted as the escalation point for high-risk moderation cases, ensuring timely and consistent resolutions.
- Improved team performance through coaching, hiring, training, and performance management initiatives.
Live Policy Enforcement Specialist
Tiktok
Dublin
01.2020 - 10.2022
- Managed high-risk and urgent policy enforcement cases across multiple products and markets, ensuring timely resolutions and adherence to safety protocols.
- Acted as the Livestream escalation POC, providing on-call support for urgent safety incidents and high-risk cases.
- Developed Livestream enforcement guidelines, improving moderation accuracy by 5–15% across markets.
- Led global policy calibrations (Juren), enhancing moderation consistency and decision quality across diverse markets.
- Analyzed moderation trends, policy gaps, and operational risks using data analysis tools and SQL.
- Partnered with Operations, Policy, Product, and Training teams to enhance enforcement standards and streamline workflows, elevating moderation quality.
Content Operations & Escalations Specialist
Covalen (onsite Facebook)
Dublin
01.2017 - 01.2020
- Led first-level content investigations and escalations across multiple markets, specialising in Turkish and English content moderation.
- Analysed trends and patterns in content violations to improve enforcement accuracy.
- Collaborated with cross-functional teams to develop and enhance content moderation policies.
- Identified workflow inefficiencies and implemented process improvements to streamline operations.
- Trained and coached new team members, managing sensitive projects including real-time safety escalations.
- Created comprehensive reports and documentation for process improvements and training materials to enhance team readiness.
Education
Psychology -
Eastern Mediterranean University
Timeline
Comment & Audio Policy Analyst
Tiktok
04.2025 - Current
Cross Feature Global Policy Enforcement Manager
TikTok
09.2024 - 04.2025
Global Livestream Policy Enforcement Manager
Tiktok
09.2023 - 09.2024
Livestream Quality Team Leader
TikTok
10.2022 - 09.2023
Live Policy Enforcement Specialist
Tiktok
01.2020 - 10.2022
Content Operations & Escalations Specialist
Covalen (onsite Facebook)
01.2017 - 01.2020
Psychology -
Eastern Mediterranean University