Hiba Bero
Sales Specialist
Istanbul
Summary
Experienced with call center operations and customer service best practices. Utilizes strong communication skills to resolve customer inquiries efficiently. Track record of adapting to dynamic environments and maintaining high client satisfaction.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Call Center
Some Yabi
12.2023 - 04.2024
- Played a key role in the development and implementation of quality assurance programs designed to maintain high levels of service excellence within the call center environment.
Call Center
Fuar Yapi
09.2022 - 12.2023
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Streamlined call center operations for increased productivity through effective time management and prioritization of tasks.
- Increased call center efficiency by consistently meeting and exceeding performance metrics.
Call Center and Sales Assistant
Turk Property Solutions
07.2020 - 06.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
No Degree - Physical Therapy
Beykent University
Istanbul, Turkey 04.2001 -
Skills
Strategy Development
Proposal Development
Consumer awareness
Client analysis
Persuasive sales techniques
Sales software proficiency
CRM and zoho knowledge
Timeline
Call Center
Some Yabi
12.2023 - 04.2024
Call Center
Fuar Yapi
09.2022 - 12.2023
Call Center and Sales Assistant
Turk Property Solutions
07.2020 - 06.2022
No Degree - Physical Therapy
Beykent University
04.2001 -