Hevin Almohammad
Burnaby/ Istanbul
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
5
5
years of professional experience
Work History
Assistant Manager
La Vie En Rose
Burnaby
09.2022 - 03.2024
- Collaborated with the manager to achieve sales targets
- Managed the team, including scheduling and training
- Utilized Dayforce for schedule management, payment, and hours tracking
- Oversaw store operations during the manager's sick leave
- Created reports, analyzed and interpreted retail data, like revenues, expenses, and competition
- Analyzed reports from Power Bi, TMAS, KPI, and CRM
- Work with inventory, including receiving, stocking merchandise and placing merchandise
Manager
Suzy Shier
New Westminster
11.2021 - 09.2022
- Accomplished department objectives by managing staff; planning and evaluating department activities
- Maintained staff by recruiting, selecting, orienting, and training employees
- Led and motivated a dynamic team to achieve sales targets and delivered exceptional customer service
- Tracked the progress of weekly, monthly, quarterly and annual objectives
- Developed and executed effective sales strategies, resulted in consistent revenue growth and increased customer satisfaction
- Handle complaints from customers
- Ensured a safe, secure, and legal work environment
- Ensured smooth day-to-day operations, emphasizing efficiency and adherence to company policies and procedures
Assistant Manager
Suzy Shier
Surrey
02.2021 - 11.2021
- Collaborated closely with the management team to achieve sales goals
- Interacted with customers to address inquiries, resolved issues, and enhanced overall customer satisfaction
- Assisted in the supervision and training of staff, fostering a positive and productive work environment
- Monitored and maintained store inventory
- Created reports, analyzed and interpreted retail data, like revenues, expenses and competition
Key Holder
Suzy Shier
Abbotsford
09.2020 - 02.2021
- Provided leadership support and helped run the store when managers are away
- Assisted in the opening and closing of the store
- Trained and coached new sales associates as needed to help them quickly get acclimated to the team
- Provided excellent customer service, addressed inquiries, resolved issues, and ensured a positive shopping experience for customers
- Displayed product knowledge and customer experience skills
Sale Associate
Le Château
Abbotsford
05.2020 - 02.2021
- Provided outstanding customer service
- Drove sales through engagement of customers, suggestive selling, and sharing product knowledge
- Assisted with inventory, including receiving and stocking merchandise
Cashier- Prep
Popeyes Kitchen
Abbotsford
11.2019 - 09.2020
- Provided customer service and operated the cashier
- Led the team and worked as a prep cooker
Sale Associate
Payless shoes
Abbotsford
01.2019 - 06.2019
- Delivered exceptional customer service by portraying an accommodating and engaging attitude, built and maintained professional relationships with customers
- Cashiering
- Assisted with inventory, including receiving and stocking merchandise
Education
Criminal Justice -
The University of The Fraser Valley
Abbotsford01-2025
Skills
- Management skills
- Customer service
- Money handling
- Sales growth
- Team leadership
- Problem-solving
- Coaching and mentoring
- Communication skills
- Merchandising
- Multilingual
- Critical thinking
- Professionalism
- Strong work ethic
Accomplishments
- Certificate of Completion of Team coaching and training from Archway Community Services
- Tanya Colthorpe Award (Student of the Year) at WJM
- Congrats Award by WJM school for being chosen by Abby Education District with 3 other girls in the whole city to meet Michelle Obama.
Languages
English
First Language
Arabic
Proficient (C2)
C2
Turkish
Intermediate (B1)
B1
Timeline
Assistant Manager
La Vie En Rose
09.2022 - 03.2024
Manager
Suzy Shier
11.2021 - 09.2022
Assistant Manager
Suzy Shier
02.2021 - 11.2021
Key Holder
Suzy Shier
09.2020 - 02.2021
Sale Associate
Le Château
05.2020 - 02.2021
Cashier- Prep
Popeyes Kitchen
11.2019 - 09.2020
Sale Associate
Payless shoes
01.2019 - 06.2019
Criminal Justice -
The University of The Fraser Valley