Hesham Ismail
QA Engineer
Istanbul
Summary
Resourceful Software Quality Assurance Engineer with 6 years handling complete review process. Expertly assists IT design, testing and maintenance to preserve application effectiveness. Offers detailed patch assessment and script automation to handle service delivery in rigorous always-on environments. Actively resolves technical complications during application QA testing.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Software QA Engineer
Growth-X
10.2021 - Current
- Developed strong relationships with stakeholders throughout the organization, ensuring alignment on project objectives and expectations related to software quality assurance efforts.
- Enhanced software quality by designing and executing comprehensive test plans for various applications.
- Testing new versions along with fixes and documenting them in test plans, test runs and test cases on 'Test rail'
- Manual and Automation testing (JS - Cypress - Playwright)
- Diagnose and troubleshoot technical issues concerning clients environments AWS and RDPs
- Creating SQL queries to pull required data off the system DB
- Establish proper communication with partners
- Escalating unresolved issues to appropriate internal teams (e.g
- Software developers)
- Document technical knowledge in the form of release notes for new versions and manuals on Confluence
- Refer to the internal database or external resources to provide accurate tech solutions
- Sprint planning
- Provide accurate requirements for sprint features
- Follow up with developers on features/bugs delivery time and status updates.
QA Engineer
Knawat
11.2020 - 10.2021
- Ensured optimal user experience by conducting thorough usability testing on multiple platforms.
- Test new plug-ins and extension versions locally and identify issues before release with all integrated platforms (WordPress, Open cart, Expand Cart, Shopify, Magento2 etc...)
- API testing (Postman)
- Research and identify solutions to the integrated online stores and website issues
- Diagnose and troubleshoot technical issues, including account setup and website configuration, within agreed time limits
- XML troubleshooting
- Automation testing (Ghost inspector-Wild fire)
- Escalating unresolved issues to appropriate internal teams (e.g
- Developers)
- Provide prompt and accurate feedback to customers
- Refer to the internal database or external resources to provide accurate tech solutions
- Document technical knowledge in the form of notes and manuals
- Translating Knawat WordPress plugin into French
- Managing Knawat IT department and Knawat Google Workspace
- Managing and applying necessary changes on Knawat official website 'Knawat.com' [WordPress, HTML, CSS].
Application support specialist
Upland/Valsoft- Flairstech
01.2019 - 09.2020
- Provide support for production issues across multiple cloud based and on premise applications
- Diagnose and resolve day-to-day live system issues in timely manner based on their severity using networking, API, HTML, CSS and SQL knowledge
- Designing and troubleshooting workflows, reports and timesheets
- Handling SQL servers on premise, AWS machines, Virtual machines, Active directory and IIS issues
- Troubleshooting windows issues
- Maintain ongoing communication (Calls/Emails/Ticketing systems) with end users, Partners, QA team, and development team on reported issues using English & French languages.
Consultant agent -Technical support 1st line
Parrot - Concentrix
10.2018 - 01.2019
- Supporting Parrot customers across Europe, US and Canada
- Troubleshooting technical issues with Parrot products (drones and connected devices)
- Handling inbound customer calls & outbound calls using English & French languages.
Consultant agent -Customer service and technical support
Bell Canada - Sutherland global services
03.2017 - 10.2017
- Working for BBM [Bell Business Market]
- Handling inbound customer calls & outbound calls using English & French languages
- Handling Rejected Orders or Ticketing and Troubleshooting -Supporting reselling process
- Escalating customer issues
- Following up with different departments (test centers, engineering department, transport NOC team, dispatch team, technicians and business office) to accomplish complete repairing, installation, maintenance and designing tasks
- Following up with the biggest international companies in communication field with different nationalities (AT&T,All Stream,Telus,Huawei,Vodafone,Orange,British Telecom, Google)
- Following up on repairing, installation, maintenance and designing for all types of communication for governmental, public and private facilities in Canada (houses, Stores, cable patterns for entire regions, schools ,universities, hospitals ,companies ,police stations ,military bases ,Canadian department of defense and foreign embassies)
Education
BBA - Engineering Technology
Arab Academy For Science, Technology &maritime Transport
04.2001 -
High School Diploma -
Collège Saint-Marc
Alexandria, Egypt 04.2001 -
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Skills
JavaScript
Electronics
- Certified from Microchip Technology Inc & Jelecom in Microchip Embedded control technology.
- Certified from Microchip Technology Inc & Jelecom in Microchip microcontrollers Applications.
Human Development
- N.L.P Diploma from ICNLP and ABNLP
- N.L.P certified practitioner from INLPTA Hypnosis Practitioner from ABH Hypnosis Diploma from ICNLP Hypnosis practitioner from ICNLP Hypnosis Diploma from ABH
Activities
- Engineering & technology
- Attended "Circuits designing", "Robotics designing","ROV designing" with IEEE ,IET and ASME.
- Charity
- One of the Founders of "Benevolence Academy" [Academyat El Kheir- رﯾﺧﻟاﺔﯾﻣﯾدﺎﻛأ [in the Arab Academy for science, technology and maritime transport.
- Charity activities with Resala organization and Life Make
Personal Information
Nationality: Egyptian
Timeline
Software QA Engineer
Growth-X
10.2021 - Current
QA Engineer
Knawat
11.2020 - 10.2021
Application support specialist
Upland/Valsoft- Flairstech
01.2019 - 09.2020
Consultant agent -Technical support 1st line
Parrot - Concentrix
10.2018 - 01.2019
Consultant agent -Customer service and technical support
Bell Canada - Sutherland global services
03.2017 - 10.2017
BBA - Engineering Technology
Arab Academy For Science, Technology &maritime Transport
04.2001 -
High School Diploma -
Collège Saint-Marc
04.2001 -