HEND İMAM
University researcher
Istanbul,34
Summary
Experienced Researcher at the Department of Student International Relations at Medipol Mega Universitesi Hastanesi in Turkey. Prior to completing my master's degree, I gained valuable experience in the medical and education fields while working part-time as an interpreter in a translation office. Since obtaining my master's degree, I have been working full-time as an Operation Team Leader in the Department of International Patient Services, overseeing a diverse team of over 50 Turkish and foreign nationals. My specialization in Turkish language and literature, completed in February 2022, enables me to effectively communicate in Turkish, and I also possess basic English language skills. Confident in my abilities and committed to continuous growth, I hope you will consider my qualifications and provide me with the opportunity to contribute to your organization. With extensive experience assisting foreigners seeking medical treatment and education in Turkey, along with proficiency in three different languages, I bring a unique perspective that fosters intellectual awareness across various fields. Available for interviews through various programs at your convenience.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
University Researcher
Medipol global Group
Istanbul, Istanbul
5 2023 - Current
- Writing scientific research on the problem or phenomenon that the society to which the scientific researcher belongs is exposed to
- Controlling university teaching, scientific research and university books in their departments
- Organizing seminars in their specialization and implementing advanced scientific research in their fields
- Providing community services for the public interest.
- Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
- Developed new research protocols to streamline project execution, resulting in timely completion of studies.
- Translated complex research findings into actionable recommendations for industry stakeholders.
İnternational Patient Services OperationTeam Leader
Medipol Healthcare Group
Istanbul, Istanbul
07.2020 - 05.2023
- Advocate for clients or patients to resolve crises
- Collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs
- Counsel clients and patients in individual and group sessions to help them overcome dependencies, recover from illness, and adjust to life
- Utilize consultation data and social work experience to plan and coordinate client or patient care and rehabilitation, following through to ensure service efficacy
- Identify environmental impediments to client or patient progress through interviews and review of patient records
- Supervise and direct other workers providing services to clients or patients
- Develop or advise on social policy and assist in community development
- Plan and conduct programs to combat social problems, prevent substance abuse, or improve community health and counseling services
- Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel
- Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization
- Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives
- Admit patients for hospital stays.
- Identified team weak points and implemented corrective actions to resolve concerns.
İnterapter
Medipol Healthcare Group
Istanbul, Istanbul
09.2019 - 07.2020
- Translate messages simultaneously or consecutively into specified languages, orally or by using hand signs, maintaining message content, context, and style as much as possible
- Read written materials, such as legal documents, scientific works, or news reports, and rewrite material into specified languages
- Compile terminology and information to be used in translations, including technical terms such as those for legal or medical material
- Listen to speakers' statements to determine meanings and to prepare translations, using electronic listening systems as necessary
- Check original texts or confer with authors to ensure that translations retain the content, meaning, and feeling of the original material
- Reception and hospitality of VIPs
- Train and supervise other translators or interpreters.
Student Advisor
OK TAMAM Group
Istanbul, Istanbul
02.2018 - 05.2018
- Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations
- Provide crisis intervention to students when difficult situations occur at schools
- Prepare students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks
- Identify cases of domestic abuse or other family problems and encourage students or parents to seek additional assistance from mental health professionals
- Counsel students regarding educational issues, such as course and program selection, class scheduling and registration, school adjustment, truancy, study habits, and career planning
- Conduct follow-up interviews with counselees to determine if their needs have been met
- Assess needs for assistance such as rehabilitation, financial aid, or additional vocational training, and refer clients to the appropriate services
- Observe students during classroom and play activities to evaluate students' performance, behavior, social development, and physical health
- Provide students with information on such topics as college degree programs and admission requirements, financial aid opportunities, trade and technical schools, and apprenticeship programs
- Interview clients to obtain information about employment history, educational background, and career goals, and to identify barriers to employment.
- Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.
- Conducted regular reviews of student progress reports, intervening early when potential issues were identified to prevent attrition.
Sales And Marketing Specialist
ENGAZ World COMPANY
Istanbul, Istanbul
08.2017 - 11.2017
- Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible
- Provide clients with estimates of the costs of advertising products or services
- Locate and contact potential clients to offer advertising services
- Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising
- Inform customers of available options for advertisement artwork, and provide samples
- Deliver advertising or illustration proofs to customers for approval
- Prepare promotional plans, sales literature, media kits, and sales contracts, using computer
- Recommend appropriate sizes and formats for advertising, depending on medium being used
- Obtain and study information about clients' products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance
- Identify new advertising markets, and propose products to serve them
- Write sales outlines for use by staff.
Education
M.D. - Turkish Language and Literature
İstanbul Aydin University
Istanbul 02.2018 - 02.2022
Bachelor's degree - Turkish language and Literature
Faculty of AL-ALSUN, Ain Shams University
Egypt 09.2012 - 09.2016
Skills
Personal Information
- Date of Birth: 01/05/94
- Marital Status: Single
Languages
Arabic, Turkish, English
Native language
Turkish
Proficient
C2
English
Advanced
C1
Certification
Master degree
Timeline
Master degree
02-2022
İnternational Patient Services OperationTeam Leader
Medipol Healthcare Group
07.2020 - 05.2023
İnterapter
Medipol Healthcare Group
09.2019 - 07.2020
M.D. - Turkish Language and Literature
İstanbul Aydin University
02.2018 - 02.2022
Student Advisor
OK TAMAM Group
02.2018 - 05.2018
Sales And Marketing Specialist
ENGAZ World COMPANY
08.2017 - 11.2017
Bachelor's degree - Turkish language and Literature
Faculty of AL-ALSUN, Ain Shams University
09.2012 - 09.2016
University Researcher
Medipol global Group
5 2023 - Current