Heidis Romero

• Teaching Spanish to 2nd, 3rd, 4th, 5th & 6th graders under IB program
• Design exams and extracurricular activities where students have fun and demonstrate their language competency
• Team leader in my campus based, responsible for coordinating and follow up the instructions of our main Coordinator
• In charge of 9th & 11th graders Spanish program

• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

• Main Spanish teacher to 9th and 10th graders, teaching Spanish to 3rd/4th/5th and 6th graders, leading the Spanish team, coordinating and creating extracurricular activities to practice Spanish, along with promoting Spanish culture in the institution and creating ELE material for the school and classes

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

• Main English teacher of 6th graders, Designing school projects to improve students English learning and practice inside and outside the institution, Evaluating discipline and learning process for 6th graders

Provide clear guidance to patients through referral processes, boosting satisfaction and trust.

Communicate with EPS representatives to ensure approval and access to necessary treatments.

Assist patients in understanding referral procedures, enhancing their overall experience.

Facilitate smooth communication and patient engagement with the healthcare system.