Heba Alhabbash
Administrative
Ramallah
Summary
Dedicated and detail-oriented administration and public policy student with experience in data entry and customer service across various sectors. Proven ability to manage data efficiently and provide exceptional support to clients, demonstrating strong communication and problem-solving skills. Eager to embrace new challenges and leverage my academic knowledge and practical experience to contribute to innovative projects within a dynamic organization.
Overview
2
2
years of professional experience
Work History
Data Entry
Alpha International
07.2024 - 01.2025
- Supported project success with precise data entry and thorough documentation of observations.
- Streamlined data entry processes, resulting in time savings and increased productivity.
- Ensured accuracy in data entry tasks, minimizing errors in official court records.
Customer Service Cashier
Grand Shop
06.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Customer Service
Topwork
03.2023 - Current
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Collaborated with team members to achieve monthly sales targets through upselling strategies.
Education
Bachelor of Administration And Public Policies - Administration And Public Policies
AlQuds Open University
Ramallah, Palestine01.2025
High School Diploma -
Old Al-Bireh School
Ramallah, Palestine06.2021
Skills
Customer Service
Customer Complaint Resolution
Patience and composure
Data entry proficiency
Teamwork and Collaboration
Training Coordination
Staff Management
Employee Relations
Languages
Arabic
Native language
English
Intermediate
B1
Turkish
Elementary
A2
Timeline
Data Entry
Alpha International
07.2024 - 01.2025
Customer Service Cashier
Grand Shop
06.2024 - Current
Customer Service
Topwork
03.2023 - Current
Bachelor of Administration And Public Policies - Administration And Public Policies
AlQuds Open University
High School Diploma -
Old Al-Bireh School