Hazal Ölmez
Linguist
KONYAALTI
Summary
Friendly candidate with passion for providing excellent service and facilitating satisfaction. Hardworking and flexible individual and outstanding multitasker.
Overview
4
4
Languages
Work History
Front Desk Agent
Marriott
06.2023 - 10.2023
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Education
Bachelors - Linguistics
Hacettepe Unıversity
Ankara 04.2001 -
Skills
- Automated telephone systems
- Guest Relations
- Problem-solving skills
- Effective Communication
- Listening Skills
- Data Entry
- Task Prioritization
- Phone and Email Etiquette
- Professional Demeanor
Reference Letters
- Reference Letter by the General Manager of Marriott Anchorage Downtown, Brandon Donnelly.
Timeline
Front Desk Agent
Marriott
06.2023 - 10.2023
Bachelors - Linguistics
Hacettepe Unıversity
04.2001 -