HAZAL BENLI
IT Specialist
ISTANBUL
Summary
I am a detail-oriented IT Retail Application Specialist with gift for understanding needs of end users. I support on ERP, till, e- invoice systems and integration between systems and resolving problems quickly. I analyze project and development requests of business units for ERP and till systems, get software developments to done, test and document these developments.
Overview
6
6
years of professional experience
22
22
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
IT Specialist
Alshaya Group Turkey
ISTANBUL
01.2023 - Current
- Responded to support requests from end users regarding ERP, till, e-invoice system and The Body Shop e-com side.
- Analyzed project and development requests of business units for ERP and till systems, get software developments to done, test and document these developments.
- Explained technical information in clear terms to non-technical end users to provide a better understanding.
- Collaborated with vendors to resolve advanced problems.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with managers to review and list customer development requests.
- Promoted efficiency among departments with prompt resolution of system issues.
IT Assistant Specialist
Alshaya Group Turkey
ISTANBUL
09.2020 - 12.2022
- Work as a, for retail applications at Alshaya Group Turkey, the Turkey distributor of Victoria’s Secret, Bath and Body Works, The Body Shop, Starbucks, Shake Shack and Pinkberry.
- To be promoted to IT Specialist because I improved myself in my field and worked devotedly.
- I have worked efficiently and productively with all team members.
- I have worked as end user support on ERP system, e-invoice system, till system for non-food brands.
- I was responsible for IT issues on The Body Shop’s e-commerce side, either.
- I have tested promotions, prices, installment issues and developments on till system.
- I have collaborated with vendors to solve complex problems.
- I have analyzed development requests about ERP and till systems, I have got them to developed and I have tested the developments on the systems, I have made configurations on them if required.
Dynamics AX/365 Functional Consultant
Birleşik Uzmanlar IT Services
01.2018 - 06.2019
- I have worked as a Dynamics AX&365 T&L (Trade &Logistics) consultant in Birleşik Uzmanlar for 1.5 years.
- I have worked in a support role, as well and i assign support requests to respective employees.
- I have documented work progresses.
- In addition, I have tested developments and work progresses.
- I have worked with technical consultants due to errors and developments.
- I have provided communication between technical consultants and customers.
SAP CRM Functional Consultant
Ekomera Software Consulting
04.2017 - 12.2018
- I have worked in Ekomera for almost 9 months
- I have gotten involved in C4C (sale& service) project for 3 months
- I have done documentation and configuration in this project, and I have involved in on premise project for 5 months
- I have analyzed the process; I have done documentation and testing.
Education
Master of Science - Industrial Engineering
Bahçeşehir University
Istanbul 02.2017 - 06.2021
Computer Engineering, Industrial Engineering
Bahçeşehir University
09.2010 - 06.2016
English Language School
07.2011 - 09.2011
Beydağı Anatolian High School
09.2005 - 06.2009
Gazi Primary School
09.1997 - 06.2005
Skills
German
Certification
2018 Distribution and Trade in Microsoft Dynamics 365 for Finance and Operations Certification
Timeline
IT Specialist
Alshaya Group Turkey
01.2023 - Current
IT Assistant Specialist
Alshaya Group Turkey
09.2020 - 12.2022
Dynamics AX/365 Functional Consultant
Birleşik Uzmanlar IT Services
01.2018 - 06.2019
SAP CRM Functional Consultant
Ekomera Software Consulting
04.2017 - 12.2018
Master of Science - Industrial Engineering
Bahçeşehir University
02.2017 - 06.2021
English Language School
07.2011 - 09.2011
Computer Engineering, Industrial Engineering
Bahçeşehir University
09.2010 - 06.2016
Beydağı Anatolian High School
09.2005 - 06.2009
Gazi Primary School
09.1997 - 06.2005