HAZAL BENLI
IT Specialist
ISTANBUL
Summary
I am a detail-oriented IT Retail Application Specialist with gift for understanding needs of end users. I support on ERP, till, e- invoice systems and integration between systems and resolving problems quickly. I analyze project and development requests of business units for ERP and till systems, get software developments to done, test and document these developments.
Overview
6
6
years of professional experience
22
22
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
IT Specialist
Alshaya Group Turkey
ISTANBUL
01.2023 - Current
- Responded to support requests from end users regarding ERP, till, e-invoice system and The Body Shop e-com side.
- Analyzed project and development requests of business units for ERP and till systems, get software developments to done, test and document these developments.
- Explained technical information in clear terms to non-technical end users to provide a better understanding.
- Collaborated with vendors to resolve advanced problems.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with managers to review and list customer development requests.
- Promoted efficiency among departments with prompt resolution of system issues.
IT Assistant Specialist
Alshaya Group Turkey
ISTANBUL
09.2020 - 12.2022
- Work as a, for retail applications at Alshaya Group Turkey, the Turkey distributor of Victoria’s Secret, Bath and Body Works, The Body Shop, Starbucks, Shake Shack and Pinkberry.
- To be promoted to IT Specialist because I improved myself in my field and worked devotedly.
- I have worked efficiently and productively with all team members.
- I have worked as end user support on ERP system, e-invoice system, till system for non-food brands.
- I was responsible for IT issues on The Body Shop’s e-commerce side, either.
- I have tested promotions, prices, installment issues and developments on till system.
- I have collaborated with vendors to solve complex problems.
- I have analyzed development requests about ERP and till systems, I have got them to developed and I have tested the developments on the systems, I have made configurations on them if required.
Dynamics AX/365 Functional Consultant
Birleşik Uzmanlar IT Services
01.2018 - 06.2019
- I have worked as a Dynamics AX&365 T&L (Trade &Logistics) consultant in Birleşik Uzmanlar for 1.5 years.
- I have worked in a support role, as well and i assign support requests to respective employees.
- I have documented work progresses.
- In addition, I have tested developments and work progresses.
- I have worked with technical consultants due to errors and developments.
- I have provided communication between technical consultants and customers.
SAP CRM Functional Consultant
Ekomera Software Consulting
04.2017 - 12.2018
- I have worked in Ekomera for almost 9 months
- I have gotten involved in C4C (sale& service) project for 3 months
- I have done documentation and configuration in this project, and I have involved in on premise project for 5 months
- I have analyzed the process; I have done documentation and testing.
Education
Master of Science - Industrial Engineering
Bahçeşehir University
Istanbul 02.2017 - 06.2021
Computer Engineering, Industrial Engineering
Bahçeşehir University
09.2010 - 06.2016
English Language School
07.2011 - 09.2011
Beydağı Anatolian High School
09.2005 - 06.2009
Gazi Primary School
09.1997 - 06.2005
Skills
GermanBeginnerTurkish Sign LanguageComputer SkillsDynamics AX & 365SAP CRMMS Office ProgrammesC and System Programmers Association–Programming Course (Java)
ERP
Application support
Technical issue analysis
Certification
2018 Distribution and Trade in Microsoft Dynamics 365 for Finance and Operations Certification
Timeline
IT Specialist
Alshaya Group Turkey
01.2023 - Current
IT Assistant Specialist
Alshaya Group Turkey
09.2020 - 12.2022
Dynamics AX/365 Functional Consultant
Birleşik Uzmanlar IT Services
01.2018 - 06.2019
SAP CRM Functional Consultant
Ekomera Software Consulting
04.2017 - 12.2018
Master of Science - Industrial Engineering
Bahçeşehir University
02.2017 - 06.2021
English Language School
07.2011 - 09.2011
Computer Engineering, Industrial Engineering
Bahçeşehir University
09.2010 - 06.2016
Beydağı Anatolian High School
09.2005 - 06.2009
Gazi Primary School
09.1997 - 06.2005