Haytham Benziane
Istanbul
Summary
Dedicated and versatile professional with a unique blend of experience in Quality Assurance, Sales, Customer support and English teaching. Demonstrated track record of success in ensuring product and service excellence, nurturing positive customer relationships, and delivering impactful language instruction. A proactive problem-solver with exceptional communication skills and a passion for continuous improvement. Adaptable and eager to leverage cross-functional expertise to drive results and make a positive impact in diverse environments.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
CRM Manager
Yakirox
05.2024 - 02.2025
- As a CRM Manager, I was responsible for managing lead distribution and overseeing team performance
- My tasks included assigning fresh leads to agents, reshuffling 'No Answer' leads, and transferring FTD (First-Time Deposits) to the KYC (Know Your Customer) table
- I also created daily reports on traffic received during the day sorted by countries and monitored agent performance
- When necessary, I issued penalties to agents who failed to call on time, arrived late for work or were absent
Sales agent
Capitalix
01.2024 - 05.2024
- Managed a portfolio of high net worth clients, exceeding sales targets through strategic relationship building and personalized investment recommendations
- Implemented effective sales strategies to onboard 25 new clients within a 3-month period, contributing to a significant revenue growth for the company
- Collaborated with cross-functional teams to develop and execute tailored investment plans for clients, resulting in a high client retention rate
Customer support specialist
Equiity
09.2023 - 01.2024
- Delivered top-notch technical support to customers through email and phone communications, resolving issues promptly and professionally
- Resolved customer complaints and issues promptly and professionally, resulting in a 95% customer satisfaction rating
- Provided exceptional customer support, resolving inquiries and concerns through efficient communication channels while consistently meeting or exceeding customer satisfaction goals
- Recorded pertinent account information to successfully establish new customer accounts
Quality Assurance Agent
Capitalix
04.2023 - 08.2023
- Conducted thorough quality assurance audits to assure compliance with established standards and procedures, resulting in a decreasing in errors and improved overall service quality
- Collaborated with cross-functional teams to develop and implement effective quality control measures, resulting in increased customer satisfaction
- Offered comprehensive training and mentoring to new team members, significantly ameliorating their understanding of quality assurance processes and leading to a more efficient and effective workforce
Sales Representative ENGLISH, ARABIC, FRENCH DATA
Haista clinic
09.2022 - 02.2023
- Successfully achieved and exceeded sales targets by proactively identifying and pursuing new business opportunities in English, Arabic and French markets
- Developed and maintained strong relationships with clients by providing exceptional customer service and personalized solutions
- Conveyed persuasive sales presentations and negotiations in English, Arabic, and French languages contributing in increased customer acquisition and retention rates
EFL Teacher
Al Maarif Primary School
08.2020 - 01.2021
- As a dedicated and passionate Primary School English Teacher, my mission was to create a sustaining and engaging learning environment that fosters the language development, communication skills, and love for literature among my students
- With a focus on elementary-grade learners, I aimed to instill a solid foundation in English language arts while promoting critical thinking, creativity, and a lifelong enthusiasm for learning
- Preparing comprehensive and age-appropriate lesson plans in line with the school's curriculum and educational standards
- Utilizing a diverse range of teaching strategies and resources to cater to varying learning styles and abilities
- Integrating technology and interactive learning tools to enhance student engagement
Education
High school - BIOLOGY
Moussa ibn noussair High school
Institut Spécialisé de Technologie Appliquée (ISTA) - COMPUTER PROGRAMING
Institut Spécialisé de Technologie Appliquée (ISTA)
01.2018 - 01.2019
Ibn Tofail University - ENGLISH STUDIES- LINGUISTICS
Ibn Tofail University
01.2019 - 01.2021
BUISINESS ADMINISTRATION - undefined
İstanbul GelişimNiversitesi
Skills
- Attention to detail
- Analytical skills
- Problem-solving
- Communication skills
- Time management
- Team player
Certification
MICROSOFT OFFICE SPECIALIST- OFFICE EXCEL 2010, Microsoft, 03/18
Timeline
CRM Manager
Yakirox
05.2024 - 02.2025
Sales agent
Capitalix
01.2024 - 05.2024
Customer support specialist
Equiity
09.2023 - 01.2024
Quality Assurance Agent
Capitalix
04.2023 - 08.2023
Sales Representative ENGLISH, ARABIC, FRENCH DATA
Haista clinic
09.2022 - 02.2023
EFL Teacher
Al Maarif Primary School
08.2020 - 01.2021
Ibn Tofail University - ENGLISH STUDIES- LINGUISTICS
Ibn Tofail University
01.2019 - 01.2021
Institut Spécialisé de Technologie Appliquée (ISTA) - COMPUTER PROGRAMING
Institut Spécialisé de Technologie Appliquée (ISTA)
01.2018 - 01.2019
BUISINESS ADMINISTRATION - undefined
İstanbul GelişimNiversitesi
High school - BIOLOGY
Moussa ibn noussair High school