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Reliable professional with keen aptitude for problem-solving seeks to leverage strong technical and functional proficiency and excellent communication skills in System Support Officer role. Demonstrates solid analytical thinking and customer service capabilities, ensuring seamless system operations and user support. Committed to enhancing system efficiency and user satisfaction through dedicated support and innovative solutions.

I am writing to apply for the advertised position. With more than 14 years of experience in security risk management, security training, security analysis and reporting, and the development of security and contingency plans, I am confident that I have the necessary skills and qualifications to be an asset to your team.
I currently work as the Field Security Officer for UNHCR in Gambella Region, Ethiopia. I am enthusiastic to use my UN security management experience, knowledge and training capacity in this role to meet expected outcome.
I am bi-lingual; Arabic is my mother tongue and I speak English fluently, while I have fair command of French for which I am currently enrolled in an online learning programme.
I successfully completed SCP at ‘outstanding’ rating, Trainer Development Certification and Safe and Secure Approaches in Field Environment (TDC+SSAFE), Women Security Awareness Training (WSAT) Training of Trainers (ToT) and Hostage Incident Management (HIM3). I am a certified WSAT trainer.
I am currently the Business Continuity Plan focal point and Operation/Enterprise Risk Management focal point for UNHCR in Gambella Region, Ethiopia. I have carried out several tasks out of my main scope of work as part of inter-agency teams, such as Gender Focal Point, Business Operations Strategy (BOS) Focal Point as part of the One UN, among other assignments as part of cross functional technical teams in a multi-cultural environment.
I had been assigned the Security Adviser a.i. for Kuwait during the absence of the SA from the country.
I completed four months of surge deployment to UNDSS Ethiopia as Field Security Coordination Officer in 2018 where I supported in the security operations and management, and in an emergency relocation of UN and NGO personnel then.
I hold a master’s degree in Euro-Mediterranean Cultures and Policies from Università Telematica Internazionale UNINETTUNO based in Rome, Italy and a bachelor’s degree in Italian and English Languages from the University of Jordan in Amman.
I am committed to the successful accomplishment of assigned tasks with result-oriented approach and commitment to quality. I am an organized and effective team leader experienced in directing activities of workgroups. I create dynamic and positive workplace culture to align with the organization’s mandate and values, and the operation’s mission. I achieved the highest levels of results and met all set goals and work plans while maintaining excellent relationship with the supervised multi-cultural professional teams.
My experience has given me the ability to think quickly on my feet while remaining calm under pressure.
I believe that my qualifications make me an ideal candidate for this position and would welcome the opportunity to discuss how I can contribute to your organization's success. My resume is attached for your review. Thank you for your time and consideration.

Dedicated Learning & Operation Senior Analyst knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance.

A skilled learning and development consultant with over ten years of experience in managing large-scale training projects. I have worked with various organisations, including utilities, superannuation, banking, and QSR training teams, where I have managed administrative support and collaborated with stakeholders and personnel from diverse backgrounds and cultures. My expertise lies in developing, delivering, and evaluating end-to-end programs in change management, leadership and development, enhancing capabilities, customer behavior, risk, and project management. With my experience, I have achieved company outcomes by adjusting each iteration cycle for development processes to drive success. I have a proven track record of successfully managing multiple projects and developing innovative solutions.

Hayrettin Özel

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First Officer

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First Officer

CTKI/FI

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High School Diploma -

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First Officer

First Officer

First Officer

First Officer

First Officer

CTKI/FI

High School Diploma -

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