Hayley Magee

• I work remotely from home for a company based in my local area. It's a small family based business.
• My hours are flexible and in the summer season often 20 hours per day.
• My job isn't customer facing, but mainly with direct messaging platforms such as messenger or whatsapp.
• My customers come to me via online marketing and often know what they want when they contact me, although most of the the time I need to offer additional information to them.
• I sell popular day tours in the area of Bodrum, creating and issuing tickets, organizing pick ups, and giving information for payment options.
• I then independently log and account all tours sold by me and others in the company using excel.
• Worked to build relationships with customers and built potential for additional sales.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Developed relationships with clients for increased loyalty and repeat business.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Provided exceptional customer service, resulting in numerous positive reviews and referrals.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Managed daily operations of the tourism office, maintaining high levels of efficiency and organization.

I worked in a touristic bar in the area of Bodrum, Turkey. I took orders, served tables, and accounted bills in a busting environment. I encountered people from all walks of life in this job.

It was important in this job to maintain good customer relations to ensure that visitors would become repeat customers.

• Kept bar presentable and well-stocked to meet customer needs.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

After a brief break in employment, in which time I moved from the UK to Turkey, I opened and co-owned a small shop in the tourist district of Bodrum in Turkey. It was a shop selling traditional spices, Turkish Delight and other traditional gifts that holiday makers liked to buy.

I managed stock, reordered when necessary, and accounted for the sales, while paying detail to the aesthetical look of the shop.

I worked on the incoming calls centre of laboratory workers operating scientific research equipment.

The calls were to log in detail the errors the equipment was giving, then to pass it correctly onto field engineers. After a verbal resolution was achieved, i was then to order the parts needed from instruction of the engineer.

Once the parts arrived, I then had to schedule an visit to the site by the engineer to fix the equipment and arrange for the parts to be shipped to the site.

The visits sometimes included organizing flights and hotels for the engineers.

I was handling 15 engineers and up to 40 customers at one time.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.