Hatice Beltinge Gündoğdu
Türkiye/Tekirdağ
Summary
Dynamic voice actor with exceptional vocal range and clear diction, honed through freelance projects enhancing user experiences for smart devices. Proven ability to adapt scripts and accents, while delivering engaging performances. Formerly at Teleperformance, I resolved customer issues with empathy, fostering loyalty and repeat business.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Voice Actor
Freelance
10.2024 - Current
- Improved user interfaces and experiences by providing clear, concise voice prompts for virtual assistants and smart devices.
- Adapted scripts as needed during recording sessions, ensuring that dialogue remained engaging and authentic.
- Mastered multiple accents and dialects, enabling greater versatility in casting options.
Customer Services Representative
Teleperformance
12.2024 - 04.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Recepitonist
Wyndham Resorts
03.2024 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
Wyndham Resorts
03.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
No Degree - Tourism Guidance
Aydın Adnan Menderes Üniversitesi
Türkiye / Aydın 04.2001 -
Skills
Consistent tone
Clear diction
Vocal tone
Script interpretation
Emotional expression
Problem-solving
Active listening
Product knowledge
Call management
Timeline
Customer Services Representative
Teleperformance
12.2024 - 04.2025
Voice Actor
Freelance
10.2024 - Current
Recepitonist
Wyndham Resorts
03.2024 - 09.2024
Receptionist
Wyndham Resorts
03.2023 - 09.2023
No Degree - Tourism Guidance
Aydın Adnan Menderes Üniversitesi
04.2001 -