SAP
Hatice Şerbetçioğlu
Seniour Account Manager
Istanbul,34
Summary
Proven ability to build and maintain relationships with a diverse range of stakeholders in dynamic, fast-paced environments. Recognized for exceptional organizational skills and dependability, effectively managing multiple priorities while maintaining a positive attitude. Committed to taking on additional responsibilities to drive team success and achieve collective goals. Adaptable and resourceful, consistently contributing to a collaborative work atmosphere.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Seniour Account Manager
Blum TR Furniture Accessories Industry and Trade Ltd. Co.
03.2017 - Current
- Company Overview: BLUM was founded in Austria in 1952 and is one of the leading manufacturers in the field of furniture accessories worldwide.
- I am involved in all stages of sales and process management within the company. My customer portfolio includes dealers and industrial customers from the Aegean and Mediterranean regions, as well as large industrial customers placing direct orders from Austria.
- I oversee all stages from the quotation phase, stock control, customer account control, order processing, invoicing, and shipping. Additionally, I provide support by establishing the necessary communication between the manufacturer and the customer to resolve any potential issues that may arise after sales.
- Thanks to the detailed product training I have received, I can suggest alternative products to our customers when necessary. I have taken responsibility for the entire process from presenting quotations, processing orders, receiving orders from abroad to Turkey, and delivering them to the end user.
- In 2018, our company transitioned from the Navision system to SAP, and I served as a Key User on the Sales side throughout this process. I conducted tests, provided training for the transition to live use, and trained my colleagues who would use the same system in the office.
- For customers placing direct orders from Austria, I occasionally process annual planning orders. I constantly communicate with our headquarters in Austria to ensure these orders are produced and shipped at the right time on the requested dates.
- The internal and external training we receive every year has greatly contributed to both my career and personal development.
Account Manager
Kaiser Kraft Factory and Office Equipment Ltd. Co.
05.2013 - 03.2017
- Company Overview: The company I worked for provides services in the field of factory and office equipment, operating with over thirty thousand products and more than four hundred manufacturers through a single catalog, and is based in Germany. It primarily operates in a B2B format.
- My responsibilities in the company included tracking regular needs and making necessary evaluations to ensure customer satisfaction during and after the sales process. Additionally, I conducted research to bring in new manufacturers and took responsibility for organizing processes related to the headquarters of the company, which is based abroad.
- I took responsibility for the entire process from presenting quotations, processing orders, receiving orders from abroad to Turkey, and delivering them to the end user. I also provided support by establishing the necessary communication between the manufacturer and the customer to resolve any potential issues that may arise after sales.
- I regularly participated in necessary manufacturer training, headquarters operations, and personal development training, and played a role in organizing these activities.
Foreign Trade and Procurement Department Specialis
Kompozit Proje Uygulama Mümesillik San. Tic. Ltd. Şti.
12.2012 - 05.2013
- Company Overview: The company participates in public tenders in the healthcare sector, providing the supply, installation, and service of various machinery, equipment, and spare parts.
- As the company is the distributor of certain products in Turkey, it regularly engages in imports. My job descriptions in this area included handling the necessary correspondence in the foreign trade department, tracking orders, and carrying out customs procedures.
- I was also responsible for researching domestic and international suppliers, contacting suitable companies, and preparing contracts.
- I reorginised the departent and bidding system in 3 months to bee ale to join the biggest bidding in Turkey in that area, and company won the bidding for three year contract from Government. This was the first win and the biggest achievement for thhe company.
DMO Auction Process Responsible
Eks-Pa Bilgisayar Pazarlama ve Ticaret A.Ş.
01.2008 - 01.2010
- Company Overview: The company is one of the four company who is a “Gold Partner” of Hewlett-Packard (HP) in Turkey.
- In this company I was responsible of the processes for the auctions of Governmental Material Requirements.
- Following the auction lists and search for the suitable ones which my company could participate. Preparing the need list. According to the needs, connecting departments which are related to the product list, following up the paperworks to make it ready for the accuation day and participating to accuation meetings and coordinate the departments about the contract substances to reach to the success was some of my jobs about the auctions.
- Having responsibility in preparing product list which aimed to be in the web site e-catalog of “Government Material Office”. The catalog includes products specifications, pricings, inventory levels and discounts lists.
- I’ve got the certificate of qualification to handling the accuations which designed, organised and given by Government Accuation Department by entering the course and entering the final exams which was succesfull.
Human Resources And Quality Assurance Responsible
ACC Telekominikasyon ve Danışmanlık Ltd. Şti.
01.2007 - 01.2008
- Shift planning, and coordination of employees.
- Auditing of sales and preparing the statistics.
- Analyzing performances and arranging wage-performance reports.
Education
Computer Science Information Technology - Computer Programming
Eastern Mediterrenean University
Cyprus01.2007
High School - High School
Selma Yiğitalp
İzmir01.1998
Gesamtschule - High School
Fredrichsort
Kiel01.1996
Skills
Bilingual in English and German
Comfortable to adapt multinational environments
Skilled in digital tools and technologies
Cross-functional teamwork
Customer engagement
Positive interpersonal skills
Skilled in Microsoft Office tools
Analytical problem-solving
Versatile in dynamic environments
Effective prioritization techniques
Clear interpersonal communication
References
İsmail Murat DÜZOKUR /Head of Sales in Blum Turkey / murat.duezdokur@blum.com / +90 532 646 75 30
Arif, KIRKPINAR / Managerial and Financial Manager in Eks-Pa bilgisayar Pazarlama ve Tic. A.Ş. / +905414638899
Huriye YILMAZ / Sales Manager in Kaiser Kraft / +49 172 5121326
Affiliations
- AIESEC Membership (2000-2003) Vice President of Trainees Periods Processes
Software
SQL
MS Office
Interests
Reading, travveling, cultural events
Timeline
Seniour Account Manager
Blum TR Furniture Accessories Industry and Trade Ltd. Co.
03.2017 - Current
Account Manager
Kaiser Kraft Factory and Office Equipment Ltd. Co.
05.2013 - 03.2017
Foreign Trade and Procurement Department Specialis
Kompozit Proje Uygulama Mümesillik San. Tic. Ltd. Şti.
12.2012 - 05.2013
DMO Auction Process Responsible
Eks-Pa Bilgisayar Pazarlama ve Ticaret A.Ş.
01.2008 - 01.2010
Human Resources And Quality Assurance Responsible
ACC Telekominikasyon ve Danışmanlık Ltd. Şti.
01.2007 - 01.2008
Computer Science Information Technology - Computer Programming
Eastern Mediterrenean University
High School - High School
Selma Yiğitalp
Gesamtschule - High School
Fredrichsort