Hassan Khabaza
Istanbul
Summary
Highly skilled IT professional with a background in systems administration, maintenance and end-user support.
MCSA,CCNA, ITIL Certified. Bachelor's degree focused in Computer Science.
Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining systems, including Microsoft operating systems, servers. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking, and results.
Overview
15
15
years of professional experience
7
7
Certification
Work History
IT Field Service Engineer
Eurofins
Istanbul
05.2020 - Current
- Installed and configured computer hardware components, such as processors, memory modules, and hard drives, and related peripherals for users.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
- Assisted in setting up new users accounts in Active Directory and provided them with necessary permissions for accessing resources on the network.
- Configured users' desktops with appropriate software applications based on their requirements.
- Trained new employees on the use of various applications and systems within the organization.
- Enabled operating systems and software deployments using SCCM and Intune integration across multiple sites.
- Configured and maintained Exchange Server, ensuring reliable email communications across the organization.
- Provided expert-level support and troubleshooting for Microsoft Office 365, ensuring minimal downtime and maximized user satisfaction.
- Optimized SQL Server databases for improved performance and reliability, supporting critical business applications.
- Supported virtualization technologies such as VMware ESXi, Hyper-V, or Citrix XenServer.
- Troubleshot technical issues related to servers, networks, storage systems, and network connectivity by configuring routers, switches, and other networking devices. and other IT infrastructure components.
- Implemented group policy. Deployed patch updates to address identified vulnerabilities in the environment.
- Maintained inventory records of all installed hardware and software components in the environment.
- Collaborated with suppliers to ensure procurement of required tools.
System Support Engineer
Gulf Cryo (Oil& Energy)
Istanbul
08.2018 - 04.2020
- Configured and installed operating systems, software, and hardware components.
- Tested computer systems and networks to diagnose problems and implemented solutions.
- Maintained inventory records of hardware components including serial numbers and warranty information.
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Performed regular maintenance on computer systems such as updating drivers and antivirus programs.
- Provided training sessions for end-users on the use of new software or hardware products.
- Prepared project estimates considering resource requirements for system support tasks.
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs. Monitored and responded quickly to requests received through the IT help desk ticketing system.
- Configured user accounts in Active Directory and other directory services platforms.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Maintained and managed software services including DHCP, DNS, Hyper-V, Group Policy.
- Resolved issues related to Microsoft Windows Server 2012 and client operating systems like Windows 7, 8.1, and 10
- Providing hardware assistance for IBM servers, Dell desktops, Sonic Firewalls, Lenovo laptops, Cisco routers/switches, CCTV, and Kyocera network printers.
- Managed collaborative efforts with the vendor to implement Avaya IP phone system
Enterprise Solutions Engineer
Infobip Telecommunications
Istanbul
03.2014 - 07.2018
- Developed and implemented solutions for customer requirements.
- Responded to service requests from customers in a timely manner.
- Performed troubleshooting assistance on client systems using remote access tools.
- Assisted in creating test plans for validating solution functionality prior to release.
- Managed multiple projects simultaneously while meeting deadlines.
- Maintained up-to-date knowledge of software development trends and technologies.
- Conducted training sessions on new solutions for users.
- Collaborated with other teams to ensure successful implementation of solutions.
- Documented processes related to the deployment of solutions in production environments.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
- Monitored software performance metrics to identify and resolve efficiency issues.
- Managed helpdesk tickets by prioritizing requests based on urgency.
- Analyzed user requirements for new systems development or modifications to existing systems.
Implementation and Support Specialist
GBG IDscan
Mersin
12.2009 - 01.2014
- Managed configuration, installation and troubleshooting of applications and software for clients.
- Provided technical support and troubleshooting services. Conducted remote diagnostics to identify and solve technical problems.
- Participated in after-hours on-call rotation for critical support needs.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Assisted in resolving escalated customer issues related to software implementations.
- Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
- Tested new software releases for compatibility with existing systems prior to deployment.
- Analyzed data and feedback to recommend software enhancements and upgrades.
- Coordinated with cross-functional teams to troubleshoot and resolve implementation issues.
- Facilitated user training sessions and workshops to ensure successful software adoption.
- Provided ongoing support and maintenance for implemented systems.
- Developed and maintained project documentation, including implementation plans and user guides.
- Evaluated software or hardware to recommend improvements or upgrades.
Education
B.Sc. degree - Computer Science
Al-Ahliyyah Amman University
Jordan01-2007
Skills
- On-site, remote, end-user support
- Hardware, software, and network installation
- Network Configuration
- Virtualization Technologies
- Linux administration
- Server Management
- User Training
- Operating systems (Windows, macOS)
- Active Directory
- SQL Server
- Mobile Device Management
- SCCM
- Helpdesk operations
- Hardware and software troubleshooting
- Ticketing systems (ServiceNow)
- Office 365 Admin Portal (Teams, Exchange Online, OneDrive, SharePoint)
- Cloud (Azure, AWS)
- VPN
- Backup Solutions
- Firewall
- Google Workspace
- Exchange Server
- Intune Portal
- Remote login tools
Certification
• MCITP: Server Administrator on Windows Server 2008
• MCITP: Enterprise Desktop Support Technician Windows 7
• MCTS: Microsoft Exchange Server 2010, Configuration
• MCTS: SQL Server 2008, Implementation and Maintenance
• MCTS: Windows Server 2008 R2, Server Virtualization
• ITIL 4 Foundation
Languages
Arabic
First Language
English
Proficient (C2)
C2
Turkish
Intermediate (B1)
B1
References
References available upon request.
Timeline
IT Field Service Engineer
Eurofins
05.2020 - Current
System Support Engineer
Gulf Cryo (Oil& Energy)
08.2018 - 04.2020
Enterprise Solutions Engineer
Infobip Telecommunications
03.2014 - 07.2018
Implementation and Support Specialist
GBG IDscan
12.2009 - 01.2014
B.Sc. degree - Computer Science
Al-Ahliyyah Amman University