Hasna Elshamy
Trainer And Quality Assurance Specialist
Istanbul,34
Summary
A motivated professional seeking a full-time opportunity where I can leverage my interpersonal skills, time management, and problem-solving abilities. With a proven ability to meet and exceed goals in fast-paced environments, I combine strategic thinking with practical experience to drive results, solve challenges, and contribute to team and organizational success.
Overview
4
4
years of professional experience
19
19
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Trainer and Quality Assurance Specialist.
Teleperformance
04.2024 - Current
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Customer Service Representative
Teleperformance
10.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Account Manager
Fortrade
05.2022 - 04.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Product Manager
Inter Pharma Gıda San Ve Tıc, Ltd
12.2020 - 04.2022
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Managed stakeholder expectations effectively throughout the entire product development process.
Education
Bachelor of Science - Molecular Biology and Genetics
Üsküdar University
Istanbul, Turkey 04.2001 - 09.2020
Skills
Training program design
Performance monitoring
Data Visualization (Power BI)
Quality assurance
Analytical skills
Microsoft Office
Certification
Business Analysis & Process Management
Timeline
Data Analysis and Visualization with Power BI
12-2024
Trainer and Quality Assurance Specialist.
Teleperformance
04.2024 - Current
Google Data Analytics Course
02-2024
Customer Service Representative
Teleperformance
10.2023 - 02.2024
Business Analysis & Process Management
09-2023
Social Impact Strategy: Tools for Entrepreneurs and Innovators
09-2023
Account Manager
Fortrade
05.2022 - 04.2023
Product Manager
Inter Pharma Gıda San Ve Tıc, Ltd
12.2020 - 04.2022
Bachelor of Science - Molecular Biology and Genetics
Üsküdar University
04.2001 - 09.2020