Haslet Gemici
Senior Scrum Master, Assistant Manager
Summary
Dynamic and results-driven professional with over 16 years of experience in agile methodologies, process improvement, and organizational transformation. Proven track record in leading large-scale projects, driving continuous improvement initiatives, and fostering a culture of sustainable change. Passionate about leveraging agile frameworks to enhance business performance and efficiency. Fluent in English and Turkish, as well as good in German and Spanish with a commitment to continuous learning and development.
Overview
20
20
years of professional experience
5
5
Certifications
5
5
Languages
Work History
Scrum Master, Established Strategy Team
Türkiye İş Bankası, Tourism Banking
2 2024 - Current
- Leading scrum teams to deliver high-quality software products - Facilitating daily stand-ups, sprint planning, and retrospectives - Ensuring transparency and effective communication within the team
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework as well as idea generation sessions– sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives as well as design thinking and brain storming sessions.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within the organization.
- Mentored junior team members as well as Product Owner on Scrum best practices, fostering their professional growth within the organization.
Product Owner / Agile Team in Agricultural Banking
Türkiye İş Bankası
01.2023 - 02.2024
- Strategy generation team has been builded for pioneering reasons (fed by my coaching skills) and innovative backlog items for the other teams has been generated, team has been awarded being high performed agile team in one year.
- Defined product vision and roadmap - Prioritized product backlog to maximize value delivery
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
Assistant Manager / Agile Coach
Türkiye İş Bankası
10.2020 - 03.2023
- First business operational agility has been implemented end-to-end in organisational level.
- Worked as scrum master of the agile coaches team.
- Coached teams on agile practices and principles - Implemented continuous improvement processes
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Aligned product roadmaps with strategic objectives through close collaboration with senior leadership teams.
- Advised top management on agile strategy development, improving organizational agility at all levels.
- Facilitated conflict resolution within teams to maintain momentum towards project goals.
- Transformed project delivery by coaching teams on Scrum, Kanban, and Lean principles.
- Introduced agile metrics such as velocity tracking and burn-down charts, enabling data-driven decision-making during sprint planning sessions.
- Coordinated cross-team dependencies effectively, ensuring smooth progress throughout the project lifecycle.
- Established a culture of continuous improvement through retrospective meetings and process refinement.
Customer Relations Manager
Türkiye İş Bankası
08.2018 - 10.2020
- Managed client relationships and ensured customer satisfaction
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Created customer support strategies to increase customer retention.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Specialist
Isbank AG
01.2015 - 07.2018
- Financial Analyst for Corporates and Banks - Middle Office Analyst - Credit Analyst for Corporates and Banks - Led outsourcing processes including data testing and negotiations
Credit Expert, Specialist
Türkiye İş Bankası
07.2008 - 12.2014
- Performed various specialist roles within the bank
Board Member / Project Director
Youth Association
11.2004 - 07.2008
- Directed youth projects and initiatives
Education
Pedagogic Formation for English Teaching as Second Language -
01.2004 - 04.2005
Tourism and Hospitality - undefined
01.2003 - 04.2007
Business Administration - undefined
01.2001 - 04.2007
Skills
Transformation & Change: Proven experience in leading transformation projects and continuous improvement initiatives in complex international settings
Agile Methodologies: Expertise in Scrum, Kanban, and agile coaching
Project Management: Proficient in managing large projects with deliverables, timelines, and status updates
Leadership: Strong people and leadership skills, with the ability to engage, influence, and build trustful relationships at all organizational levels
Workshop Facilitation: Skilled in designing and leading workshops and training sessions to foster a continuous improvement mindset
Communication: Excellent communication and presentation skills
Innovation: Capable of identifying and implementing new trends and digital solutions to drive business excellence and transformation
Languages: Fluent in English and Turkish, as well as good in German and Spanish
Agile Coaching: Having educated on agility and innivation coach and also certified (ICF-PCC) coach with an expertise of team coaching and leadership Also certified with ORSC
Certification
ACAIC (Adler Certified Agility & Innovation Coach)
Internationalexperience
- 2 Courses during masters in Canada (Toronto)
- 2 Courses during masters in China (Hong Kong),
- Kavarna/Bulgaria, Youth Exchange, 10/01/07
- Szczecin/Poland, Advanced Planning Visit, 01/01/07
- La Coruna/Spain, Youth Exchange, 08/01/06
- Humpolec/Czech Republic, Youth Exchange, 02/01/06
- Berlin/Germany, TRT Berlin, Internship 12/01/05, 02/01/06
- Brussel/Belgium, Concert Organisation, 12/01/05
- Lille/France, Erasmus Exchange Student, 09/01/05, 12/01/05
- Oradea/Romania, Youth Exchange, 08/01/05
Timeline
Product Owner / Agile Team in Agricultural Banking - Türkiye İş Bankası
01.2023 - 02.2024
Assistant Manager / Agile Coach - Türkiye İş Bankası
10.2020 - 03.2023
Customer Relations Manager - Türkiye İş Bankası
08.2018 - 10.2020
Specialist - Isbank AG
01.2015 - 07.2018
Credit Expert, Specialist - Türkiye İş Bankası
07.2008 - 12.2014
Board Member / Project Director - Youth Association
11.2004 - 07.2008
Hacettepe University - Pedagogic Formation for English Teaching as Second Language,
01.2004 - 04.2005
Anadolu University - Tourism and Hospitality,
01.2003 - 04.2007
Hacettepe University - Business Administration,
01.2001 - 04.2007
Scrum Master, Established Strategy Team - Türkiye İş Bankası, Tourism Banking
2 2024 - Current