MS Office
Hasan Taner Yücel
Customer Services Representative
Istanbul
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Services Representative
Citibank Turkey N.A.
06.2016 - Current
- Provided primary customer support to internal and external customers.
- Created and maintained detailed database to develop promotional sales.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Improved customer satisfaction ratings by addressing and resolving complex corporate inquiries.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Demonstrated a strong commitment to upholding company values and maintaining a professional demeanor when interacting with high-profile clientele.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided exceptional support to corporate customers by utilizing in-depth knowledge of company products and services.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Head Teller
Türkiye Finans Katılım Bankası A.Ş.
03.2015 - 06.2016
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Counted, verified and handled bank deposits and armored car transactions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
- Mentored newly hired team members on appropriate responses to patron questions.
- Generated monthly reports on customer activity and customer feedback.
- Replenished ATM funds in empty canisters prior to validation process.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Served as a trusted resource for colleagues on complex transactions or challenging customer situations.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
Education
Bachelor of Science - Visual Communication Design
Yeditepe University, Turkey
Istanbul, Turkey 04.2001 -
High School Diploma -
Ted İstanbul College
İstanbul, Turkey 04.2001 -
Skills
Troubleshooting
Software
Adobe Creative Suite
Autodesk Maya
Certification
TOEFL iBT
Interests
Technology
DIY
Exploration
Timeline
Customer Services Representative
Citibank Turkey N.A.
06.2016 - Current
TOEFL iBT
04-2016
Head Teller
Türkiye Finans Katılım Bankası A.Ş.
03.2015 - 06.2016
Bachelor of Science - Visual Communication Design
Yeditepe University, Turkey
04.2001 -
High School Diploma -
Ted İstanbul College
04.2001 -