MS Office
Hasan Taner Yücel
Customer Services Representative
Istanbul
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Services Representative
Citibank Turkey N.A.
06.2016 - Current
- Provided primary customer support to internal and external customers.
- Created and maintained detailed database to develop promotional sales.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Improved customer satisfaction ratings by addressing and resolving complex corporate inquiries.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Demonstrated a strong commitment to upholding company values and maintaining a professional demeanor when interacting with high-profile clientele.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided exceptional support to corporate customers by utilizing in-depth knowledge of company products and services.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Head Teller
Türkiye Finans Katılım Bankası A.Ş.
03.2015 - 06.2016
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Counted, verified and handled bank deposits and armored car transactions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
- Mentored newly hired team members on appropriate responses to patron questions.
- Generated monthly reports on customer activity and customer feedback.
- Replenished ATM funds in empty canisters prior to validation process.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Served as a trusted resource for colleagues on complex transactions or challenging customer situations.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
Education
Bachelor of Science - Visual Communication Design
Yeditepe University, Turkey
Istanbul, Turkey 04.2001 -
High School Diploma -
Ted İstanbul College
İstanbul, Turkey 04.2001 -
Skills
Troubleshooting
Analytical and Critical Thinking
Excellent Communication
Organization
Written Communication
MS Office
Conflict Resolution
Customer Service
Relationship Building
Team Management
Data Entry
Touch Typing
Software
Adobe Creative Suite
Autodesk Maya
Certification
TOEFL iBT
Interests
Technology
DIY
Exploration
Timeline
Customer Services Representative
Citibank Turkey N.A.
06.2016 - Current
TOEFL iBT
04-2016
Head Teller
Türkiye Finans Katılım Bankası A.Ş.
03.2015 - 06.2016
Bachelor of Science - Visual Communication Design
Yeditepe University, Turkey
04.2001 -
High School Diploma -
Ted İstanbul College
04.2001 -