Hasan Hüsameddin Tütüncü
Senior Lead (Global Service Training)
Pendik
Summary
Dynamic professional with extensive experience at Arçelik A.Ş., excelling in Lean Six Sigma methodologies and project management. Proven track record in leading over 100 projects, enhancing quality processes, and delivering impactful technical training. Adept at fostering teamwork and collaboration, driving significant improvements in service training and operational efficiency.
Overview
35
35
years of professional experience
2
2
Certifications
1
1
Language
Work History
Senior Lead - GCC Service Training
Beko Global
04.2024 - Current
* Internal Trainer.
* Technical trainings.
* Six Sigma trainings.
* Erasmus+ KA12O Accreditation & Consortium Coordination.
* Project consultancy.
* Designing quality processes.
* Quality improvement works.
* Ecodesign - Repairability Project.
* Training Process Reengineering (TPR)
Senior Lead - GCC Service Training
Arcelik A.Ş.
07.2018 - 04.2024
* Technical trainings.
* Six Sigma trainings.
* Erasmus+ KA12O Accreditation & Consortium Coordination.
* Project consultancy.
* Designing quality processes.
* Quality improvement works.
* Ecodesign - Repairability Project.
* Training Process Reengineering (TPR)
Senior Specialist - Customer Services Department
Arçelik A.Ş.
06.2012 - 06.2018
* Designing, implementing and organizing the business administration training program for owners and managers of authorized service providers.
* Technical trainings (white goods) for international markets.
* Technical support for foreign countries.(Refrigerators)
Six Sigma Leader - Supply Chain
Arcelik A.Ş.
07.2007 - 06.2012
* Coaching or leading more than 100 projects about transactional processes including 35 Six Sigma projects.
* Responsible for reporting all Supply Chain KPIs.
* Six Sigma trainings.
Training Engineer - Customer Services Department
Arçelik A.Ş.
02.1999 - 07.2007
* Providing technical support to field.
* Service technician and sales clerk trainings (white goods) both in domestic market and international markets (more than 60 countries including USA, Canada, South Korea, India, Argentina, S. Africa and Australia, more than 200 sessions).
* Founder and Executive Producer of in-house Service TV and Retailer TV.
* Scenarist of 21 short films (20 - 30 min) about behavioral trainings for both service technicians and sales clerks.
R&D Engineer - Washing Machine Plant
Arçelik A.Ş.
03.1993 - 02.1999
* Product group responsible.
* Leading many export projects. (SKD, CKD and new product introduction)
* Designing washing machine control systems.
Design Engineer
Günay İnşaat Ltd.
07.1990 - 03.1993
Design and installation of marine mechanical systems.
Education
Ph.D. - Business Administration Management & Organization
Istanbul University
04.2001 -
MBA - Executive MBA - English
Istanbul Technical University
04.2001 -
Bachelor of Science - Mechanical Engineering
Yıldız Teknik Üniversitesi
04.2001 -
Skills
Lean Six Sigma Master Black Belt
Certification
Six Sigma Master Black Belt
Music & Fishing
Music has always held a special place in my life. Although I am not actively playing today, I spent a meaningful period in the past studying and performing classical Western music and, in particular, Classical Turkish Music, a genre I was deeply passionate about. During that time, I played the ud and the classical kemenche, which allowed me to explore the rich emotional and cultural depth of this musical tradition. This experience continues to shape my sense of discipline, creativity, and appreciation for art.
I have also been drawn to coastal fishing since early childhood. Spending time by the sea has always been grounding for me, teaching patience, focus and a deep respect for nature. Whether watching the sunrise over the water or enjoying the calm rhythm of casting a line, fishing remains one of my most relaxing and meaningful pursuits.
Timeline
Senior Lead - GCC Service Training
Beko Global
04.2024 - Current
Senior Lead - GCC Service Training
Arcelik A.Ş.
07.2018 - 04.2024
Senior Specialist - Customer Services Department
Arçelik A.Ş.
06.2012 - 06.2018
Six Sigma Leader - Supply Chain
Arcelik A.Ş.
07.2007 - 06.2012
Ph.D. - Business Administration Management & Organization
Istanbul University
04.2001 -
MBA - Executive MBA - English
Istanbul Technical University
04.2001 -
Bachelor of Science - Mechanical Engineering
Yıldız Teknik Üniversitesi
04.2001 -
Training Engineer - Customer Services Department
Arçelik A.Ş.
02.1999 - 07.2007
R&D Engineer - Washing Machine Plant
Arçelik A.Ş.
03.1993 - 02.1999
Design Engineer
Günay İnşaat Ltd.
07.1990 - 03.1993