Hasan Salah
CSM-HR AS- TEACHER- SM-MARKETING
Baghdad- Istanbul
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
HR professional with solid foundation in human resources practices and procedures. Skilled in recruitment, onboarding, and employee engagement. Known for collaborative approach and commitment to team success, adaptable to changing needs and priorities. Brings strong communication and organizational skills, along with service-oriented mindset.
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
3
3
years of professional experience
5
5
Languages
Work History
CSR, Sales, HR Assistant- Digital Marketing
Qasar Al-Maraya
05.2023
- Detail-oriented and reliable professional with nearly two years of experience in human resources, customer success, and sales support roles. Skilled in recruitment, employee onboarding, client communication, and administrative coordination. Adept at multitasking in fast-paced environments, with strong problem-solving, and interpersonal skills. Committed to supporting team goals and improving operational efficiency through effective collaboration and organization.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Made A daily accurate reports and placed the conduct report of each worker and client and estalbished system
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Worked
English Teacher
Asia School International
08.2022 - 03.2023
- Delivered various amounts of engaging and fun subjects as my students until this day still have a bond of connection with them.
- Made a huge impact on keeping up with the worksheets and provided various amounts of subjects to ensure they are at their level of intelligence and care with curriculum and program plan as it delivered very appreciated methods.
Receptionist
Medar Hotel
04.2021 - 01.2023
- Served as the primary point of contact for international guests, ensuring exceptional customer service.
- Managed and maintained booking systems, scheduling, and reservations with accuracy and efficiency.
- Oversaw facility maintenance requests and coordinated with service providers to ensure timely completion.
- Handled customer complaints with professionalism, resolving issues swiftly to enhance guest satisfaction.
- Acted as host for events and parties, managing logistics and ensuring a welcoming environment.
- Implemented system updates and procedural changes to improve operational efficiency.
- Supported various administrative tasks, including documentation, reporting, and correspondence.
- Enhanced customer satisfaction ratings by streamlining the complaint resolution process.
- Successfully managed high-profile events, contributing to positive client feedback and repeat business.
- Introduced process improvements that reduced booking errors by 20%.
Aviation Intern
Fly Baghdad Airlines - IST AIRPORT
05.2020 - 12.2020
- Provided extra care and help during the operation of the office, and made significant enhancements to the company office, winning the best award on the Istanbul side.
- I made scheduling and ensured the flow of the work efficiently, dedicated, and delivered 100% to handling customer issues, and provided 99% solutions to the problems with no errors, including branding, handling, and maintaining the company legacy.
- Ensured the improvement of handling all the issues effectively and immediately.
- Made several agreements, and managed the HR room for an extended period of time.
- I made the right decision when it comes to teamwork and handling my co-workers' issues by ensuring the justification is served correctly.
- Delivered a massive amount of ideas to keep up with the modern lifestyle while maintaining the structure of the Istanbul airport and the office.
- Pursued learning opportunities airport security, marketing and maintenance.
- Reconciled invoices, payments and accounts to assist with airport financial management needs.
Education
Bachelor - Avation Managment
Nistantasi Uni
09.2020 - 07.2024
No Degree - Digital Marketing
Digital Marketing
Google , Online 04.2001 -
Skills
- Customer Service
- Booking System
- Management
- Process Improvement
- Complaint Resolution
- Communication Skills
- Administrative Support
- Complaint handling
- Call center experience
- CRM software
- Microsoft powerapps
- Microsoft office
Interests
Cooking
Reading
Event Planning
Writing
Personal Information
Date of Birth: 06/06/01 - 192CM - (6.2) - i write poems - workout - healthy and comitted
Timeline
CSR, Sales, HR Assistant- Digital Marketing
Qasar Al-Maraya
05.2023
English Teacher
Asia School International
08.2022 - 03.2023
Receptionist
Medar Hotel
04.2021 - 01.2023
Bachelor - Avation Managment
Nistantasi Uni
09.2020 - 07.2024
Aviation Intern
Fly Baghdad Airlines - IST AIRPORT
05.2020 - 12.2020
No Degree - Digital Marketing
Digital Marketing
04.2001 -