Hasan Okul
Real Time Managment Jr. Supervisor
Istanbul,34
Summary
Focused on maintaining optimal coverage and service levels.Monitoring patterns and handling break requests. Writes reports, updates spreadsheets, and produces forecasts.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Knowledgeable Real Time Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities.Over 1+ years of experience in Real Time assessment.Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Real Time Managment
Delivery Hero
Istanbul, Bahcelievler
05.2022 - Current
- Reduced average handle time through strategic scheduling and effective utilization of resources.
- Established strong relationships with business partners, facilitating open communication channels for proactive problemsolving.
- Maintained service level agreements by closely monitoring performance metrics and adjusting staffing levels as necessary.
- Supported continuous improvement initiatives, conducting root-cause analysis for recurring issues and recommending solutions.
- Maximized agent adherence to schedule by implementing real-time adjustments based on call volume fluctuations.
- Created and optimized records management strategies to coordinate and protect information.
- Evaluated current processes to develop improvement plans.
- Optimized workforce distribution by analyzing historical data and trends in realtime.
- Monitored real-time adherence rates, identifying potential risks to service delivery goals and taking corrective actions when needed.
- Played a pivotal role in maintaining a high standard of customer experience by proactively adjusting resources in response to changing business needs.
- Reduced average handle time through strategic scheduling and effective utilization of resources
Coffee Specialist
Nestle Nespresso
11.2021 - 04.2022
- Collaborated with team members to ensure smooth workflow during peak hours, resulting in shorter wait times for customers.
- Participated in inventory management tasks, ensuring accurate stock levels and timely reordering of supplies.
- Enhanced customer experience by providing personalized coffee recommendations based on individual preferences and needs.
- Supported community engagement efforts through participation in local events and partnerships with nearby businesses.
- Led training sessions for new hires, equipping them with the necessary skills to succeed in their roles.
- Increased store revenue through upselling of products and promoting seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Senior Sales Associate
Unifree Dutyfree
02.2019 - 11.2021
- Conducted comprehensive market research to identify industry trends, competitor activities, and potential areas for growth.
- Expanded the company''s customer base by actively seeking out new business opportunities and partnerships.
- Coordinated closely with supply chain teams to ensure accurate delivery schedules were met without compromising on quality or cost-effectiveness measures.
- Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Sales Supervisor
Zyxel İletisim Teknolojileri A.S
09.2017 - 02.2019
- Mentored junior staff members, fostering professional development and career progression within the organization.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Checked store merchandise regularly for proper display and replenishment.
- Monitored daily sales performance and provided feedback to each team member.
Sales Associate
Media Markt
09.2016 - 09.2017
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate
Philips
Istanbul, 34
11.2014 - 02.2016
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience
Education
Some College (No Degree) - Medya Ve İletisim
Istanbul University
Istanbul 02.2018 - 07.2022
High School Diploma -
Bahcelievler Cumhuriyet Anadolu Lisesi
Istanbul 09.2008 - 07.2013
Skills
Problem-Solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of Europe in the development of 911.
Timeline
Real Time Managment
Delivery Hero
05.2022 - Current
Coffee Specialist
Nestle Nespresso
11.2021 - 04.2022
Senior Sales Associate
Unifree Dutyfree
02.2019 - 11.2021
Some College (No Degree) - Medya Ve İletisim
Istanbul University
02.2018 - 07.2022
Sales Supervisor
Zyxel İletisim Teknolojileri A.S
09.2017 - 02.2019
Sales Associate
Media Markt
09.2016 - 09.2017
Sales Associate
Philips
11.2014 - 02.2016
High School Diploma -
Bahcelievler Cumhuriyet Anadolu Lisesi
09.2008 - 07.2013