Python
Hasan Emrah Sahin
Executive Of Data-Driven Management - Ex-CX Consultant
Atasehir
Summary
Dynamic strategic leader with a proven track record of driving organizational success and fostering collaborative team environments. Expertise in developing and implementing high-impact strategies that ensure operational excellence while adapting to evolving business landscapes. Recognized as a strong communicator with extensive experience in project management, financial oversight, and stakeholder engagement, consistently delivering measurable results aligned with organizational goals. Committed to leveraging innovative approaches to enhance productivity and achieve sustainable growth.
Overview
22
22
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Executive of Data-Driven Management -CX Consultant
VAKIFBANK T.A.O
02.2025 - Current
- Through the bank's data-driven solution project VBIz, we analyze customer interactions in branch portfolios using Python to identify customer needs and expectations. Based on these insights, we implement tailored campaign management strategies. A key objective of this project is to identify best practices among portfolio managers who maintain continuous communication with customers, enabling the replication of high-quality service standards across all branches. This initiative ensures consistent service quality for all our customers.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- We successfully reduced a process that used to take one month to finalize to just one day by using Python.
Senior CX Consultant
VAKIFBANK T.A.O
01.2021 - 02.2025
- As a member of the founding team of the Customer Experience Directorate, I contributed to establishing a customer-centric culture across the bank and raised awareness among other departments. In every development project, we served as the voice of the customer, providing feedback on priority areas requiring attention. We managed the customer experience improvement process using both complaint management systems and data gathered from customer surveys. Through these initiatives, we successfully reduced processing time from 15 minutes at branches to just 3 minutes in digital channels.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
SME Senior Data Driven Analyst
VAKIFBANK T.A.O
04.2015 - 01.2021
- Leveraging a data-driven approach, I organized the preparation and distribution of monthly performance scorecards for branch employees. I monitored performance management, identified improvement areas, and conducted meetings to maintain field operations dynamically. For this project, I utilized Excel, VBA, Access, and SAP BO tools.
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
SME Senior Data Analyst
VAKIFBANK T.A.O
04.2011 - 04.2015
- At the bank's new department, SME (Small and Medium Enterprises) Marketing Directorate, I prepared daily, weekly, monthly, and periodic reports using Excel and macros, and presented them to senior management. Additionally, I shared individualized analysis reports with branch portfolio managers to enhance their awareness and performance.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
Senior Improvement Assistant
Keskinoglu
07.2009 - 09.2009
- It s a school project. As a result of this it had ended. The project was about how we can improve institutional idea in the group. After graduating from university, I had the opportunity to observe how the manufacturing sector operates, how logistics and warehouse teams are managed, and to analyze areas that need improvement in these fields
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Senior Manager Project Finance
AEGEE-Europe
09.2003 - 07.2008
- AEGEE is one of Europe’s biggest interdisciplinary student organisations, striving for a democratic, diverse and borderless Europe. As a non-governmental, politically independent, and non-profit organisation AEGEE is open to students and young people from all faculties and disciplines. Founded in 1985 in Paris, today AEGEE has grown to a Network of 13.000 AEGEEans, present in 161 cities in 40 countries all over Europe. Through our activities, we empower students and young people in Europe to take an active role in society. We create a space for dialogue and learning opportunities as well as act as their representative towards decision-makers. AEGEE strengthens mutual understanding among young Europeans and brings Europe closer to young people. I organized intenational lots of culture event in AEGEE.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
Education
Master of Science - Master of Data Science
Yeditepe University
Istanbul, Turkey 04.2001 -
Bachelor of Science - Department of Statistics
Ege University
Izmir, Turkey 04.2001 -
Skills
Microsoft Excel
Creative Works
- 01/09/2022 – CURRENT
- Making the process of becoming a customer from the branch with digital approval
- Thanks to this project, the processing time was reduced by 20 minutes and the consumption of 70 sheets of paper per transaction was prevented.
Software
SQL
Excel VBA
SPSS Modeler
R
Certification
Capital Market Activities Advanced Level Licence
Timeline
Executive of Data-Driven Management -CX Consultant
VAKIFBANK T.A.O
02.2025 - Current
Capital Market Activities Advanced Level Licence
12-2024
Basic level Agile and Scrum training
01-2023
Senior CX Consultant
VAKIFBANK T.A.O
01.2021 - 02.2025
First Step to AI
09-2020
Credit Rating Specialist Licence
07-2015
SME Senior Data Driven Analyst
VAKIFBANK T.A.O
04.2015 - 01.2021
SME Senior Data Analyst
VAKIFBANK T.A.O
04.2011 - 04.2015
Senior Improvement Assistant
Keskinoglu
07.2009 - 09.2009
Senior Manager Project Finance
AEGEE-Europe
09.2003 - 07.2008
Master of Science - Master of Data Science
Yeditepe University
04.2001 -
Bachelor of Science - Department of Statistics
Ege University
04.2001 -