- Service & Installation Engineer
VB SET Makina Tekstil
Working as a Service & Installation Engineer at VB SET Makina Tekstil, the Turkish representative of Italian companies MAE, IGH, VB SET, IGA, and Thema System, as well as a distributor for Japanese and Indian ceramic and filtration equipment manufacturers. Conducted mechanical installation, machine commissioning, testing, troubleshooting, customer technical support, procurement coordination, technical documentation, and communication with international engineering teams.
Technical Training – Bologna, Italy | 05/2024 – 06/2024
- Completed approximately one month of technical training in Bologna, Italy, from May to June 2024.
- Received theoretical and practical training on industrial machinery, equipment operating principles, mechanical installation, commissioning, testing, and service procedures.
- Gained hands-on knowledge of manufacturer standards, technical applications, machine operation, and project execution processes.
- Worked directly with Italian engineering and technical teams, gaining experience in international technical communication and project coordination.
- Developed practical knowledge to support machine installation, commissioning, troubleshooting, and after-sales service activities in Türkiye.
Project & Field Engineering Experience
Industrial Automation Project – Bursa, Turkey
- Contributed to a comprehensive industrial automation project incorporating a packaging system, Smart Warehouse, monorail system, and doffer system.
- Performed mechanical installation and assembly of systems on site, ensuring adherence to project specifications.
- Supported the procurement process for materials and equipment required for the project and customer.
- Obtained and evaluated supplier quotations and assisted in comparing suitable technical and commercial alternatives.
- Maintained continuous communication with Italian engineering and technical teams regarding site requirements, technical issues, and project coordination.
- Identified, analysed, and resolved technical problems encountered during installation and project execution.
- Supported direct customer communication throughout the project, including technical requests, requirements, complaints, and problem-solving processes.
Laboratory Machinery Projects – Bursa, Kocaeli, Sakarya & Gaziantep, Türkiye
- Participated in the installation, commissioning, and testing of multiple laboratory machines at customer facilities in Bursa, Kocaeli, Sakarya, and Gaziantep.
- Personally carried out the mechanical installation, commissioning, and functional testing of two laboratory machines.
- Performed mechanical and operational checks during the commissioning process.
- Assisted in identifying, troubleshooting, and resolving technical issues encountered during installation and testing.
- Provided on-site technical support based on customer requirements and machine operating conditions.
Textile Production Machinery Projects – Bursa, Kocaeli, Sakarya & Gaziantep, Türkiye
- Contributed to two separate textile production machinery projects at customer facilities in Bursa, Kocaeli, Sakarya, and Gaziantep.
- In one project, actively participated in the mechanical installation and completion of the production machine, contributing to the successful completion of the site installation.
- In the second project, took part in mechanical installation, electrical connection checks, commissioning, and testing.
- Performed mechanical inspections and electrical connection checks prior to commissioning.
- Supported machine start-up, functional testing, troubleshooting, and necessary adjustments during the commissioning phase.
- Identified and resolved technical issues encountered during installation, commissioning, and testing.
- Gained extensive field experience by working at customer facilities across Bursa, Kocaeli, Sakarya, and Gaziantep.
Customer Support & Technical Troubleshooting
- Maintained direct communication with customers throughout installation, commissioning, and post-installation service processes.
- Listened to and evaluated customer complaints, technical requests, operational issues, and service requirements.
- Participated in the analysis and resolution of mechanical, operational, and technical problems encountered at customer sites.
- Coordinated with Italian manufacturers and engineering teams whenever additional technical support or engineering input was required.
- Supported customers during machine commissioning, testing, and post-installation operation.
- Contributed to field projects across Bursa, Kocaeli, Sakarya, and Gaziantep, working in different industrial environments and customer facilities.
- Engaged in all project stages, including mechanical installation, commissioning, testing, customer handover, troubleshooting, and after-sales technical support, ensuring seamless project delivery.
Technical Documentation
- Translated machine operating manuals, maintenance manuals, technical documentation, and user instructions from English into Turkish.
- Reviewed technical terminology and adapted translated documentation to ensure clear and practical use by Turkish-speaking customers and technical personnel.
- Supported the preparation and localization of technical documentation required for machine operation, maintenance, and service activities.
- Worked on technical documentation independently as part of the company's ongoing service and customer support activities, separate from individual project assignments.
Procurement & Supplier Coordination
- Handled various procurement activities related to machine installation, service, maintenance, and project requirements.
- Identified required materials, components, equipment, and spare parts according to project and customer needs.
- Requested quotations from multiple suppliers and performed technical and commercial comparisons.
- Assisted in evaluating alternative products and suppliers based on technical suitability, price, availability, and project requirements.
- Followed up on material procurement processes to ensure that required components and equipment were available for ongoing installation and service activities.
- Communicated with suppliers regarding technical specifications, material requirements, availability, and quotations.
- Supported customers and project teams by coordinating material requirements between suppliers, customers, and international manufacturers.