Languages
Harun Öztürk
English Language Teacher
Alanya
Summary
Knowledgeable English Language Teacher/Receptionist with strong foundation in English education and a maestro of dealing with customer related problems both face-to-face and on text. Proven success in developing engaging lesson plans and fostering positive learning environment as a teacher and a warm/easygoing problem-solver. Demonstrated ability in classroom management, curriculum development, completing reservations, informing customers, replying to the needs of people I worked with and for.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Receptionist
Ada Port Hotel
04.2025 - Current
- Currently working at Ada Port Hotel as a receptionist.
- Responded to inquiries from callers seeking information regarding reservations and/or problems they encountered during their stay.
- I answered emails and social media messages inquiring about the facilities of our hotel.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Completing reservations, giving thorough information about the hotel through e-mail, central phone, and/or the company's phone, as well as through Instagram and WhatsApp channels. Managed, and still managing up to 50-60 customer calls per day as well as answering over 60-70 individual customers in said channels.
Education Coordinator
Wimbledon Language Schools
11.2023 - 03.2025
- I worked at Wimbledon Language Schools as an Education Coordinator for two years as soon as I graduated.
- I helped parents get involved with their children's education by informing them how our school works.
- I checked the evaluation tests for the English, Russian, and German classes to see if they were up to the standards of the books we were using during our education season.
- I taught people from the ages of 10 to 55 in different skills of English, ranging from A1 to B2, and provided some private lessons for YÖKDİL and IELTS/TOEFL exams.
- Assessed student performance and utilized feedback to increase educational program success.
- Supported staff recruitment initiatives for high-quality program delivery.
- Recruited new teachers from all around the world, whether native or from other countries.
- Provided ongoing support for educators through regular check-ins, feedback sessions, and professional development opportunities tailored to their unique needs.
Receptionist
Royalisa City Apart Hotel
05.2021 - 09.2021
- I worked at Royalisa City Apart Hotel while I was still in school to aid with my financial situation.
- Responded to inquiries from callers seeking information regarding reservations and/or problems they encountered during their stay.
- I answered emails and social media messages inquiring about the facilities of our hotel.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Education Faculty Degree - English Language Teaching
Mehmet Akif Ersoy Universitesi
Burdur07.2023
Skills
Data entry
File management
Office management
Customer/Client relations
Verbal and written communication
Typing speed
Interests
Nature
Full-time nerd
Timeline
Receptionist
Ada Port Hotel
04.2025 - Current
Education Coordinator
Wimbledon Language Schools
11.2023 - 03.2025
Receptionist
Royalisa City Apart Hotel
05.2021 - 09.2021
Education Faculty Degree - English Language Teaching
Mehmet Akif Ersoy Universitesi