Harun Yerlikaya
İstanbul
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Store Manager
EMNANA
İstanbul
03.2019 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Analyzed financial data to identify areas of improvement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Planned special promotions or discounts based on market trends.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Assisted with implementation of automated systems designed to improve workflow processes related to MTM services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Store Manager
BENETTON
İstanbul
08.2017 - 09.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Coordinator
BRİONİ/ ZİLLİ /STEFANO RİCCİ / FRETTE
İstanbul
09.2015 - 09.2016
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Assisted with the preparation of presentations for senior management meetings.
- Researched new technologies to enhance productivity levels across all departments.
- Monitored inventory levels and ordered additional supplies as needed.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Assisted with the development of marketing campaigns aimed at increasing sales volume.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Conducted interviews with potential candidates for open positions within the organization.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Coordinating Manager
BEYMEN
İstanbul
05.2008 - 08.2015
- Coordinated with multiple departments to ensure timely completion of projects.
- Managed staff schedules, workloads, and task deadlines.
- Provided assistance in resolving conflicts among team members.
- Created detailed plans to manage workflow for upcoming projects.
- Reviewed performance metrics for each team member on a regular basis.
- Organized meetings with stakeholders to discuss project updates and objectives.
- Conducted training sessions for new employees regarding coordination process.
- Facilitated discussions between senior management personnel.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Store Manager
DOGAN MÜZİK KİTAP
İstanbul
02.1998 - 04.2008
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared monthly reports on sales figures, expenses, profits.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Structured HR consulting services to support clients during organizational developments and changes.
Education
English course - English
Boğaziçi University
Hisarüstü Campus01-2014
High School Diploma -
ANADOU UNIVERSITY
ESKISEHIR06-2008
Skills
- Report Generation
- Team Development
- Retail Inventory Management
- Operational budgeting
- Payroll Management
- Project Management
- Customer Service Management
- Loss Prevention
- Employee Training
- Shift Scheduling
- Sales Coaching
- Performance Reviews
- Relationship building and management
- Customer Service
- Sales Strategies
Languages
Turkish
First Language
English
Advanced (C1)
C1
Spanish
Elementary (A2)
A2
Certification
- Interview techniques training
- Merchandising and retailing
- Education of the educator
- Effective leadership and communication
- Business English
Affiliations
- Learning new language
- Following designers
- Traveling different countries and places
Timeline
Store Manager
EMNANA
03.2019 - Current
Store Manager
BENETTON
08.2017 - 09.2018
Coordinator
BRİONİ/ ZİLLİ /STEFANO RİCCİ / FRETTE
09.2015 - 09.2016
Coordinating Manager
BEYMEN
05.2008 - 08.2015
Store Manager
DOGAN MÜZİK KİTAP
02.1998 - 04.2008
English course - English
Boğaziçi University
High School Diploma -
ANADOU UNIVERSITY