Harun Fidan
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Live Support Staff Member
MTCGAME
03.2023 - Current
- Boosted Live Support success rate through empathetic listening and effective communication skills.
- Provided personalized service by tailoring solutions to individual client needs, resulting in higher satisfaction rates.
- Developed strong relationships with clients through consistent follow-ups, ensuring their continued confidence in the company''s services.
- Exceeded performance metrics by consistently meeting or surpassing targets for resolved cases within specified timeframes.
- Demonstrated adaptability by quickly learning about new products or updates in order to effectively assist customers with their inquiries or concerns.
- Continuously updated product knowledge to provide accurate information and assistance to clients.
- Escalated complex issues to appropriate departments for quick resolution, minimizing customer frustration.
Passenger Service Agent
Celeb Ground Handling
04.2023 - 07.2023
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Cashier
ATU Duty Free
06.2022 - 02.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Sales Assistant
H&M
9 2021 - 10.2021
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Boosted store revenue through upselling and cross-selling techniques.
Sales Assistant
Colins
10.2018 - 10.2019
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Boosted store revenue through upselling and cross-selling techniques.
Reservation Agent
TatilSepeti
01.2018 - 10.2018
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
Restaurant Waiter
BTA Catering
01.2017 - 01.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Education
Some College (No Degree) - Tourism And Travel Management
Mehmet İhsan Mermerci Turizm Ve Otelcilik Anadolu
Istanbul 01.2013 - 2018.04
Civil Aviation Cabin Services -
Gelisim University
Istanbul, Turkey 01.2018 - 2020.04
Skills
Complaint Handling
Typing Speed
CRM Software
Computer Skills
Microsoft Office
MS Office
Team Collaboration
Product Knowledge
Self Motivation
Cash Handling
Customer Assistance
Languages
Turkish
Native language
English
Upper intermediate
B2
Interests
Sports
Listening to Music
Video games
Swimming
Timeline
Passenger Service Agent
Celeb Ground Handling
04.2023 - 07.2023
Live Support Staff Member
MTCGAME
03.2023 - Current
Cashier
ATU Duty Free
06.2022 - 02.2023
Sales Assistant
Colins
10.2018 - 10.2019
Reservation Agent
TatilSepeti
01.2018 - 10.2018
Civil Aviation Cabin Services -
Gelisim University
01.2018 - 2020.04
Restaurant Waiter
BTA Catering
01.2017 - 01.2017
Some College (No Degree) - Tourism And Travel Management
Mehmet İhsan Mermerci Turizm Ve Otelcilik Anadolu
01.2013 - 2018.04
Sales Assistant
H&M
9 2021 - 10.2021