Harun Akdoğan
Istanbul
Overview
24
24
years of professional experience
Work History
IT Operations Group Manager (Director)
Carrefoursa
2 2022 - Current
- Infrastructure Management: Manage the organization's IT infrastructure, including data centers, servers, networks, storage, and cloud services
- Ensure the availability, reliability, and performance of infrastructure components
- Service Delivery: Ensure the timely and efficient delivery of IT services to meet the needs of the business and its users
- Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) for IT services
- Team Leadership and Management: Lead and manage a team of IT professionals, including systems administrators, network engineers, support staff, and other technical personnel
- Provide direction, guidance, and mentorship to ensure a high-performing and motivated team
- Budgeting and Resource Allocation: Develop and manage the IT operations budget, including expenses related to hardware, software, licenses, and personnel
- Allocate resources effectively to support ongoing operations and strategic initiatives
- Vendor and Supplier Management: Collaborate with vendors and suppliers to procure hardware, software, and services required for IT operations
- Negotiate contracts, manage vendor relationships, and ensure the quality of products and services
- Change and Incident Management: Implement and oversee change management processes to minimize disruptions and risks associated with system changes and updates
- Manage the resolution of IT incidents and problems, ensuring timely and effective responses
- Disaster Recovery and Business Continuity: Develop and maintain disaster recovery and business continuity plans to ensure IT systems can recover from disruptions and minimize downtime
- Conduct regular testing and drills to validate the effectiveness of these plans
- Security and Compliance: Collaborate with the cybersecurity team to ensure the security and compliance of IT operations
- Implement security measures, access controls, and data protection protocols
- Technology Evaluation and Implementation: Stay current with technology trends and advancements to evaluate and recommend new solutions that enhance IT operations
- Lead the implementation of new technologies and tools to improve efficiency and effectiveness
- Performance Monitoring and Optimization: Monitor the performance of IT systems and infrastructure, identifying bottlenecks and areas for improvement
- Implement optimizations and upgrades to enhance system performance and user experience
- Strategic Planning: Contribute to the development of the organization's IT strategy and align IT operations with overall business goals
- Identify opportunities for innovation and technological advancement to drive business growth
- Communication and Stakeholder Management: Communicate effectively with executive leadership, department heads, and other stakeholders to provide updates on IT operations, projects, and initiatives
- Ensure clear and transparent communication during incidents and outages.
IT Operations Director
Belbim
06.2020 - 02.2022
- Infrastructure Management: Manage the organization's IT infrastructure, including data centers, servers, networks, storage, and cloud services
- Ensure the availability, reliability, and performance of infrastructure components
- Service Delivery: Ensure the timely and efficient delivery of IT services to meet the needs of the business and its users
- Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) for IT services
- Team Leadership and Management: Lead and manage a team of IT professionals, including systems administrators, network engineers, support staff, and other technical personnel
- Provide direction, guidance, and mentorship to ensure a high-performing and motivated team
- Budgeting and Resource Allocation: Develop and manage the IT operations budget, including expenses related to hardware, software, licenses, and personnel
- Allocate resources effectively to support ongoing operations and strategic initiatives
- Vendor and Supplier Management: Collaborate with vendors and suppliers to procure hardware, software, and services required for IT operations
- Negotiate contracts, manage vendor relationships, and ensure the quality of products and services
- Change and Incident Management: Implement and oversee change management processes to minimize disruptions and risks associated with system changes and updates
- Manage the resolution of IT incidents and problems, ensuring timely and effective responses
- Disaster Recovery and Business Continuity: Develop and maintain disaster recovery and business continuity plans to ensure IT systems can recover from disruptions and minimize downtime
- Conduct regular testing and drills to validate the effectiveness of these plans
- Security and Compliance: Collaborate with the cybersecurity team to ensure the security and compliance of IT operations
- Implement security measures, access controls, and data protection protocols
- Technology Evaluation and Implementation: Stay current with technology trends and advancements to evaluate and recommend new solutions that enhance IT operations
- Lead the implementation of new technologies and tools to improve efficiency and effectiveness
- Performance Monitoring and Optimization: Monitor the performance of IT systems and infrastructure, identifying bottlenecks and areas for improvement
- Implement optimizations and upgrades to enhance system performance and user experience
- Strategic Planning: Contribute to the development of the organization's IT strategy and align IT operations with overall business goals
- Identify opportunities for innovation and technological advancement to drive business growth
- Communication and Stakeholder Management: Communicate effectively with executive leadership, department heads, and other stakeholders to provide updates on IT operations, projects, and initiatives
- Ensure clear and transparent communication during incidents and outages.
Cyber Security Manager
Petrol Ofisi
11.2018 - 06.2020
- Responsible for all security related matters
- Establish and manage Security Policies and Procedures
- Implementing ISO 27001 ISMS
- Implementing ISO 22301 Business continuity management systems
- Managing the IT Security Budget and Purchase organization
- Develop and implement a comprehensive cybersecurity strategy aligned with the organization's goals and risk tolerance
- Collaborate with senior management to prioritize cybersecurity initiatives and allocate resources effectively
- Stay current with emerging cyber threats, technologies, and best practices to continuously update the cybersecurity strategy
- Identify, assess, and prioritize cybersecurity risks and vulnerabilities across the organization
- Conduct regular risk assessments and penetration tests to identify weaknesses and potential entry points for cyber attacks
- Develop and implement risk mitigation strategies and controls
- Evaluate the security posture of third-party vendors and partners to ensure they meet cybersecurity standards
- Establish and maintain a vendor risk management program
- Oversee the monitoring and detection of security incidents and breaches, ensuring timely response and resolution
- Coordinate incident response efforts, including containment, eradication, and recovery
- Manage security incident reporting, documentation, and communication to stakeholders.
System, Network and Information Security Manager
Doğan Holding
02.2015 - 11.2018
- Training Information Security Awareness for User
- Training Information Security Awareness for IT Operation
- Responsible for all security related matters
- Establish and manage Security Policies and Procedures
- Implementing ISO 27001 ISMS
- Managing the IT System, Network, security organization and operations
- Building Datacenter Infrastructure and managing the Datacenter Operations
- Managing the Help desk, Back Office and Business Application Support organizations
- Managing the IT Budget and Purchase organization
- Managing the IT Budget reporting and benchmarks
- Realizing the IT Contracts negotiations
- Managing the IT Purchases
- Managing Microsoft License - Dogan Holding and related companies
- Managing Gsm Operators Contract - Dogan Holding and related companies
- Managing Centralized Print Services and contract - Dogan Holding and related companies
- Managing the License and IT asset
- Realizing IT infrastructure, merging projects.
System, Network And Operation Manager
Doğan Holding
01.2013 - 02.2015
- Managing the IT System, Network, security organization
- Building Datacenter Infrastructure and managing the Datacenter Operations
- Managing the Help desk, Back Office and Business Application Support organizations
- Managing the IT Budget and Purchase organization
- Managing the IT Budget reporting and benchmarks
- Realizing the IT Contracts negotiations
- Managing the IT Purchases
- Managing the License and IT asset
- Realizing IT infrastructure, merging projects.
System, Network And Operation Team Leader
Doğan Holding
02.2012 - 01.2013
- IT System, Network, security organization managed
- Datacenter Infrastructure build and Datacenter Operations managed
- Help desk, Back Office and Business Application Support organizations, managed
- IT strategic plan realized through infrastructure and application portfolio analysis, and business and ITstrategy mapping
- Yearly action plans and budgetary impacts worked out
- IT Budget and Purchase organization managed
- IT Investment and general expense budgets managed
- Cost killing operations realized
- IT Budget reporting and benchmarks managed
- IT Contracts negotiations realized, Int'l and national suppliers relations managed
- IT Purchases managed
- License and IT asset management done
- IT Operations and System Support team managed.
System, Network And Security Expert
Doğan Holding
04.2000 - 02.2012
- IT System, Network, security organization managed
- Datacenter Infrastructure build and Datacenter Operations managed
- Help desk, Back Office and Business Application Support organizations, managed
- IT strategic plan realized through infrastructure and application portfolio analysis, and business and ITstrategy mapping
- Yearly action plans and budgetary impacts worked out
- IT Budget and Purchase organization managed
- IT Investment and general expense budgets managed
- Cost killing operations realized
- IT Budget reporting and benchmarks managed
- IT Contracts negotiations realized, Int'l and national suppliers relations managed
- IT Purchases managed
- License and IT asset management done
- IT Operations and System Support team managed.
Skills
- Multitasking Abilities
- Problem-solving abilities
- Accounting Support
- Interpersonal Communication
- Business Administration
- Effective Communication
- Team Collaboration
- Process Improvement
- Analytical Thinking
- Budget Management
Timeline
IT Operations Director
Belbim
06.2020 - 02.2022
Cyber Security Manager
Petrol Ofisi
11.2018 - 06.2020
System, Network and Information Security Manager
Doğan Holding
02.2015 - 11.2018
System, Network And Operation Manager
Doğan Holding
01.2013 - 02.2015
System, Network And Operation Team Leader
Doğan Holding
02.2012 - 01.2013
System, Network And Security Expert
Doğan Holding
04.2000 - 02.2012
IT Operations Group Manager (Director)
Carrefoursa
2 2022 - Current