HANİFE HANDE DOĞAN
Summary
Detail-oriented and multilingual professional fluent in Turkish, English, and Mandarin Chinese (HSK 6), with proven experience in translation, international communication, and client relations. Skilled in handling official correspondence, facilitating cross-cultural interaction, and supporting administrative operations in fast-paced environments. Brings strong organizational skills, cultural awareness, and a high level of professionalism suitable for diplomatic and consular services.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Client Relations Specialist
Metis Bilgisayar Sistemleri San. Ve Tic. A.S. (Cooperation With Teleperformance) – Turkish Airlines Project
01.2022 - 02.2024
- Provided Mandarin-language inbound call center support for international Turkish Airlines passengers via airline reservation systems, handlinghigh-volume inbound calls.
- Managed ticket modifications, refunds, and online service requests while maintaining service quality under time pressure.
- Served as communication bridge between Chinese-speaking passengers and Turkish operational supervisors.
- Resolved passenger inquiries and service issues efficiently, contributing to customer satisfaction and service retention.
- Compiled service performance reports and analyzed passenger feedback to support continuous operational improvement
Multilingual Content Coordinator (Translator)
Capital Fuarcilik Limited Company
01.2021 - 01.2022
- Translated and localized Turkiye-focused news content into Mandarin for digital publication; selected articles were later featured on the official social media accounts of the Turkish Embassy in Beijing.
- Adapted content to reflect cultural nuances and readership preferences, ensuring high engagement and accurate representation of Turkiye in Chinese media.
- Maintained collaboration with editorial teams to ensure linguistic accuracy, brand tone, and diplomatic sensitivity in all communications.
- Contributed to cultural diplomacy by delivering accessible, high-quality translations that strengthened Turkiye–China relations and promoted tourism, trade, and cultural exchange.
Chinese Interpreter
Besafe Danismanlik Egitim Dis Ticaret Limited Company
08.2018 - 08.2018
- Provided real-time translation and communication support between Chinese-speaking miners and occupational health and safety experts.
- Facilitated clear and accurate exchange of critical safety information to ensure compliance with health regulations.
- Enhanced cross-cultural understanding and minimized language barriers in high-risk workplace environments.
Education
Master of Arts - Religious Studies (Not Recognized By YÖK)
Shandong University
Jinan, Shandong, China 04.2001 -
Bachelor of Arts - Chinese Language And Literature
Erciyes University
Kayseri, Turkey 04.2001 -
Skills
MS Office (Word, Excel, PowerPoint)
Office equipment and document management
Fast and accurate typing skills
Multilingual communication
Official correspondence and translation
Analytical thinking
Time management and discipline
Teamwork and adaptability
Certification
Chinese proficiency test level 6
Timeline
Chinese proficiency test level 6
11-2024
Client Relations Specialist
Metis Bilgisayar Sistemleri San. Ve Tic. A.S. (Cooperation With Teleperformance) – Turkish Airlines Project
01.2022 - 02.2024
Cambly Certificate
09-2021
Multilingual Content Coordinator (Translator)
Capital Fuarcilik Limited Company
01.2021 - 01.2022
Chinese Language Training Certificate – Shandong University
06-2019
Chinese Interpreter
Besafe Danismanlik Egitim Dis Ticaret Limited Company
08.2018 - 08.2018
Chinese Language Training Certificate – Beijing Language and Culture University
06-2018
Confucius Institute Scholarship Essay Excellence Certificate
05-2017
Master of Arts - Religious Studies (Not Recognized By YÖK)
Shandong University
04.2001 -
Bachelor of Arts - Chinese Language And Literature
Erciyes University
04.2001 -