Hanae Elhajri
Seller
Istanbul,34
Summary
Dynamic professional with a proven track record in tourism management and exceptional interpersonal communication, honed at Sager Travel. Spearheaded community events boosting visitor numbers, and excelled in multilingual tourist assistance, enhancing guest experiences and partnerships. Demonstrates unparalleled organizational skills and cultural awareness, contributing to significant tourism revenue growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tourism Assistant
Sager Travel
06.2023 - Current
- Organized various community events to showcase the region''s cultural heritage, attracting more visitors annually.
- Kept current with local happenings by attending city council meetings and networking with community members, ensuring accurate information was provided to tourists.
- Maintained an up-to-date database of area accommodations, restaurants, and attractions for efficient guest referrals.
- Trained new Tourism Assistants, instilling exceptional customer service skills and comprehensive knowledge of regional offerings.
- Assisted tourists in planning itineraries for optimal exploration of the region''s highlights and hidden gems.
- Coordinated with local transportation providers to ensure smooth and efficient travel arrangements for tourists.
- Provided personalized assistance to visitors with special needs or requests, ensuring a memorable experience for all guests.
- Collaborated with local businesses to create partnership opportunities for cross-promotion and increased tourism revenue.
English Teacher
American Culture Language School
10.2022 - 06.2023
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Supported student skill development in alignment with personal and academic goals.
- Kept classroom organized, clean and safe for students and visitors.
- Prepared comprehensive English curriculum for multiple classes.
Manager's Assistant
Paati Academy Temara
07.2021 - 08.2022
- Responded to and directed incoming calls and other communication.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported department procurement activities by coordinating with manager for direction.
- Scheduled meetings and managed calendar.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Receptionist
American Institute Temara
06.2020 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Education
Bachelor of Science - Physical Therapy
Fenerbahçe University
Istanbul, Turkey 04.2001 -
GED -
National Red Crescent Society
Rabat, Morocco 04.2001 -
Skills
Tour Guiding
Destination knowledge
Cultural Awareness
Multilingual Proficiency
Tourism Management
Teamwork and Collaboration
Problem-solving abilities
Excellent Communication
Effective Communication
Organizational Skills
Relationship Building
Presentation Skills
Written Communication
Interpersonal Communication
Social Media
Languages
Arabic
Native language
English
Advanced
C1
French
Upper intermediate
B2
Turkish
Upper intermediate
B2
Spanish
Beginner
A1
Certification
Attestation de Formation
Timeline
Tourism Assistant
Sager Travel
06.2023 - Current
English Teacher
American Culture Language School
10.2022 - 06.2023
Attestation de Formation
04-2022
Manager's Assistant
Paati Academy Temara
07.2021 - 08.2022
Receptionist
American Institute Temara
06.2020 - 06.2021
Bachelor of Science - Physical Therapy
Fenerbahçe University
04.2001 -
GED -
National Red Crescent Society
04.2001 -