HAMDI QASEM
IT Engineer | Cloud Infrastructure Specialist
Kocaali,59
Summary
Results-driven IT Engineer with 9+ years of experience managing complex cloud infrastructure, optimizing system performance, and ensuring cybersecurity compliance. Proven track record of reducing operational costs by 20%, improving system uptime by 30%, and achieving 99.9% data integrity. Expert in Windows Server administration, Active Directory, VMware virtualization, SQL Server, and cloud platform management. Strong background in cross-functional collaboration and delivering scalable solutions that enhance operational efficiency.
Overview
12
12
years of professional experience
3
3
Certificates
3
3
Languages
Work History
Cloud Infrastructure Specialist | IT Engineer
Technology Friend
01.2022 - Current
- Spearheaded cloud infrastructure modernization improving system performance by 30% and security posture by 25%
- Implemented enterprise-grade backup and disaster recovery protocols ensuring 99.9% data integrity for mission-critical systems
- Established technical support procedures for 600+ customers achieving 90% first-contact resolution rate
- Optimized cloud hosting architecture reducing IT operational costs by 20% while boosting system reliability
- Developed automation scripts using Python and Terraform streamlining deployment processes and reducing manual interventions by 35%
- Engineered robust Windows Server environments with Active Directory enhancements and advanced security controls
- Developed CI/CD pipelines automating application updates and reducing deployment downtime by 40%
IT Infrastructure Specialist | Systems Support Engineer
Petran Bilgi Teknolojileri
10.2021 - 01.2022
- Redesigned system workflows increasing critical infrastructure uptime by 25% and reducing maintenance windows
- Architected VMware-based virtualization environment boosting server efficiency by 25% and lowering hardware costs by 30%
- Strengthened Active Directory authentication protocols eliminating unauthorized access vulnerabilities
- Delivered technical training in Windows Server administration elevating team capabilities across 15+ staff members
- Streamlined application deployment processes cutting configuration times by 40%
IT Engineer | System Administrator
Kwesi Pharma
10.2020 - 10.2021
- Engineered custom SQL Server database applications for 15+ clients increasing operational efficiency by 35%
- Delivered comprehensive technical support with 95% customer satisfaction rating across diverse business environments
- Executed strategic system upgrades reducing client downtime by 30% through preventative maintenance protocols
- Optimized database performance improving query response times by 40% through advanced indexing strategies
- Configured and maintained server environments ensuring optimal performance and 99.5% uptime reliability
IT Support Technician
European Commission - EU Delegation to Djibouti
05.2016 - 02.2019
- Managed 50+ PCs and laptops ensuring smooth hardware and software functionality across the delegation
- Performed weekly WiFi network maintenance optimizing connectivity for large-scale office environment
- Facilitated 30+ conference video and audio calls monthly ensuring seamless international communication
- Led Windows deployment across multiple PCs using LanDesk Management Suite streamlining installations
- Implemented system patches and updates increasing security compliance by 25%
IT Technical Support Specialist
Groupe Marill
09.2015 - 02.2019
- Transformed Windows Server infrastructure resulting in 20% performance improvement and enhanced reliability
- Resolved 150+ critical IT incidents reducing mean-time-to-recovery by 25% through systematic troubleshooting
- Established comprehensive technical documentation framework improving operational efficiency by 15%
- Administered Active Directory environment for 200+ users implementing robust security policies
- Maintained complex network infrastructure including Cisco switches, routers, and security appliances
IT Support Specialist
Al-Halmy Corporation
04.2014 - 05.2015
- Delivered technical consultation services increasing customer conversion rate by 25%
- Deployed computer systems and network equipment for business clients with 100% satisfaction rating
- Performed advanced hardware diagnostics reducing repair turnaround time by 40%
- Managed IT inventory systems and vendor relationships optimizing procurement processes
Education
Bachelor of Science - Information Technology
AL-Yemenia University
Taiz, Yemen10.2009
High School Diploma - Scientific Track
Al-Shaab Secondary School
Taiz, Yemen08.2003
Skills
Cloud & Infrastructure: Azure, AWS, Cloud Migration, Virtualization (VMware), Infrastructure as Code (Terraform)
Systems Administration: Windows Server, Active Directory, Group Policy, DHCP, DNS
Database Management: SQL Server, Database Optimization, Performance Tuning
Networking: Cisco Switches/Routers, VPN, Firewall Configuration, Network Security
Automation & Scripting: Python, PowerShell, Bash, CI/CD Pipelines
Security: Cybersecurity Compliance, Disaster Recovery, Data Backup, Security Audits
Tools & Platforms: LanDesk Management Suite, ITIL, IT Service Management
Soft Skills: Technical Documentation, Team Collaboration, Project Coordination, Customer Service
Certification
IT for Business Success | HP LIFE | January 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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LANGUAGES
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Turkish
Intermediate (B1)
Timeline
Cloud Infrastructure Specialist | IT Engineer
Technology Friend
01.2022 - Current
IT Infrastructure Specialist | Systems Support Engineer
Petran Bilgi Teknolojileri
10.2021 - 01.2022
IT Engineer | System Administrator
Kwesi Pharma
10.2020 - 10.2021
IT Support Technician
European Commission - EU Delegation to Djibouti
05.2016 - 02.2019
IT Technical Support Specialist
Groupe Marill
09.2015 - 02.2019
IT Support Specialist
Al-Halmy Corporation
04.2014 - 05.2015
High School Diploma - Scientific Track
Al-Shaab Secondary School
Bachelor of Science - Information Technology
AL-Yemenia University