Halil Senturk
Customer Service Manager
Kocaeli
Summary
With over 15 years of experience in port operations and planning management, I have specialized in optimizing operational workflows, enhancing customer satisfaction, and delivering effective solutions in crisis management. Leading the teams I have worked with, I have successfully achieved process improvements and operational excellence. My strong communication skills and strategic approach have enabled me to ensure interdepartmental coordination and develop innovative solutions.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
DP World Evyap
Türkiye
09.2024 - Current
- The processes of two units under the customer service department (Billing and VAS) were successfully separated following the partnership between Evyapport and DP World.
- Customer service experiences of Evyapport and DP World were compared and efforts were made to enhance synergy after the merger.
- Platforms were organized to bring together employees of both terminals, strengthening collaboration and communication.
Custom & Customer Service Manager
Evyapport
12.2022 - 09.2024
- The duration of customs processes was reduced, increasing operational efficiency.
- Prompt responses to customer requests ensured high levels of satisfaction.
- Internal communication and coordination were strengthened, enhancing process efficiency.
- Procedures to improve compliance in customs and customer services were developed and implemented.
- A major incident was managed quickly and effectively, maximizing both team and individual performance.
CFS, Warehouse & Planning Manager
Evyapport
05.2021 - 12.2022
- Gate, yard, and vessel operations were planned and optimized to enhance efficiency in these areas.
- Leadership was provided in planning and managing warehouse and yard operations.
- Resource and personnel planning was conducted to achieve cost savings.
- Collaboration with the Information Technology (IT) department was carried out to develop and implement projects for process optimization.
- Training and career development initiatives were carried out in collaboration with Human Resources to support team development.
Planning Executive
Evyapport
05.2015 - 04.2021
- Analyses were conducted on processes to identify necessary improvements for achieving operational goals.
- Long-term planning efforts were made to increase operational efficiency.
- Coordination between departments was ensured, enabling processes to run smoothly and seamlessly.
- Innovative strategies were developed and implemented for resource management and cost control.
Yard Operation Executive
Evyapport
01.2014 - 04.2015
- Terminal Operating System (TOS) transition was successfully managed, optimizing operational workflows.
- Yard layout was reorganized, improving efficiency in loading and unloading processes.
- Collaboration with operation teams strengthened coordination, ensuring uninterrupted processes.
- Efforts were made to boost team motivation through training and meetings that fostered collaboration.
Reporting & Operation Support Officer
Evyapport
06.2011 - 12.2013
- Insights for effective process management.
- Detailed knowledge was gained about evaluating and handling operational outputs.
- Experience was acquired in accessing data points, improving reporting processes.
- Hands-on experience was gained with performance measurement systems (QPR) and process software.
Planning Officer
Evyapport
08.2010 - 05.2011
- Operational plans were successfully integrated into systems, ensuring orderly and efficient execution of processes.
- Effective coordination between yard and office teams prevented operational disruptions.
- Resource utilization was optimized, reducing operational costs.
Vessel Operation Officer
Evyapport
01.2010 - 07.2010
- Gained field experience in vessel loading and unloading processes, achieving operational workflow mastery.
- Supported smooth execution of processes through close collaboration with operational teams and vessel crews.
- Oversaw and coordinated operational processes to ensure alignment with plans.
- Acquired knowledge and skills in effective operational management, supporting future career advancements.
Yard Operation Officer
Evyapport
12.2009 - 12.2009
- Truck entry operations were managed, ensuring vehicles arriving at the port met required documentation and procedures.
- Yard activities and loading/unloading operations were simultaneously coordinated, ensuring uninterrupted workflows.
- Pre-arrival monitoring of vehicle and cargo requirements contributed to organized and efficient operations.
Education
Master of Science - Maritime Business Management
Kocaeli Üniversitesi
Türkiye 04.2001 -
Skills
Team Leadership
Planning and Organization
Problem Solving and Continuous Improvement
Strong Communication
Result-Oriented Approach
Timeline
Customer Service Manager
DP World Evyap
09.2024 - Current
Custom & Customer Service Manager
Evyapport
12.2022 - 09.2024
CFS, Warehouse & Planning Manager
Evyapport
05.2021 - 12.2022
Planning Executive
Evyapport
05.2015 - 04.2021
Yard Operation Executive
Evyapport
01.2014 - 04.2015
Reporting & Operation Support Officer
Evyapport
06.2011 - 12.2013
Planning Officer
Evyapport
08.2010 - 05.2011
Vessel Operation Officer
Evyapport
01.2010 - 07.2010
Yard Operation Officer
Evyapport
12.2009 - 12.2009
Master of Science - Maritime Business Management
Kocaeli Üniversitesi
04.2001 -
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