Opera PMS
HALIL EMANETOGLU
Dual-Role Hospitality Management Professional
Fethiye
Summary
Cross-trained, multi-functioning professional with 20 years of experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments.
Overview
19
19
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Assistant Front Office Manager
The Noor Hotels & Resorts
04.2025 - Current
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
Front Office Manager
Atapark Hotel
04.2023 - 04.2025
- Scheduling the front office staff
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Evaluating the job performance if each front office employee
- Preparing revenue and occupancy forecasting
- Maximizing room revenue and occupancy by reviewing status daily
Front Office Manager
Richmond Nua Wellness&Spa
08.2022 - 01.2023
- Scheduling the front office staff
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Evaluating the job performance if each front office employee
- Preparing revenue and occupancy forecasting
- Maximizing room revenue and occupancy by reviewing status daily
Front Office Manager
Jasmine Court Hotel and Casino
05.2021 - 08.2022
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Training And Support Specialist
Protel Bilgisayar AS.
07.2015 - 10.2018
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Setting up and testing the OPERA PMS System
- Performing PMS and interface tests
- Conducting training and certification exams for all hotell staff and management
- Response and coclusion of support cases recieved throught the CRM System in a professional and timely manner
- Processing in coming calls to the CRM system and taking necessary actions to solve the case
FO Supervisor & MOD
Wyndham Grand Istanbul Levent
06.2014 - 05.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Receptionist & FO Night Supervisor
The Grand Tarabya
12.2012 - 05.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Ramada Hotel & Suites Atakoy
08.2012 - 12.2012
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Switch Board Operator
W Hotel Istanbul
02.2012 - 08.2012
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Connected callers with appropriate professional, department, or business.
Receptionist
Westin Abu Dhabi Golf Resort&Spa
09.2011 - 02.2012
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Bell Hop Attendant
The Westin Savannah Harbour
04.2011 - 07.2011
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Utilized strong interpersonal skills to establish rapport with guests.
Ski Valet
St. Regis Deer Valley
11.2010 - 04.2011
- Contributed to a positive work environment through effective communication with colleagues and supervisors alike.
- Addressed guest concerns promptly and professionally, resolving issues effectively.
Bell Attendant
Marriott San Antonio Northwest
07.2010 - 11.2010
- Ensured accurate billing procedures by meticulously tagging all stored items per established guidelines.
- Showcased adaptability within fast-paced environment with constant prioritization of tasks according customer needs and urgency levels.
Switchboard Operator
Istanbul Marriott Hotel Asia
07.2009 - 08.2010
- Answered calls on 3 ring and engaged customers with friendly, professional demeanor.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Room Service Server
Four Seasons Istanbul Bosphorus
04.2008 - 04.2009
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Verified accuracy and quality of orders before delivery.
Waiter
The Swisshotel Bosphorus
05.2006 - 05.2007
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Education
Associate of Science - Business Administration And Management
Anadolu University
04.2001 -
Business & Administration - Tourism & Hospitality Management
Istanbul Technical University
01.2008 - 01.2014
Skills
Customer service
Financial reporting
Property management systems
Staff training and development
Employee supervision
Cash handling accuracy
Scheduling
Front desk operations
Complaint handling
Operations management
Certification
Opera PMS
Personal Information
Nationality: Turkish
Training
- First Hotel Grand Alingsas, Waiter (Trainee), 09/2005 - 02/2006
- Antik Hotel Istanbul, Bellboy (Trainee), 04/2005 - 08/2005
- Larespark Hotel Taksim, Waiter (Trainee), 04/2004 - 08/2004
Years Of Experience
20
Software
Opera Cloud PMS
Electra
AsyaSoft
Windows OS
Linux OS
SQL
Microsoft Office
Timeline
Assistant Front Office Manager
The Noor Hotels & Resorts
04.2025 - Current
Front Office Manager
Atapark Hotel
04.2023 - 04.2025
Front Office Manager
Richmond Nua Wellness&Spa
08.2022 - 01.2023
Front Office Manager
Jasmine Court Hotel and Casino
05.2021 - 08.2022
Training And Support Specialist
Protel Bilgisayar AS.
07.2015 - 10.2018
FO Supervisor & MOD
Wyndham Grand Istanbul Levent
06.2014 - 05.2015
Receptionist & FO Night Supervisor
The Grand Tarabya
12.2012 - 05.2014
Receptionist
Ramada Hotel & Suites Atakoy
08.2012 - 12.2012
Switch Board Operator
W Hotel Istanbul
02.2012 - 08.2012
Receptionist
Westin Abu Dhabi Golf Resort&Spa
09.2011 - 02.2012
Bell Hop Attendant
The Westin Savannah Harbour
04.2011 - 07.2011
Ski Valet
St. Regis Deer Valley
11.2010 - 04.2011
Bell Attendant
Marriott San Antonio Northwest
07.2010 - 11.2010
Switchboard Operator
Istanbul Marriott Hotel Asia
07.2009 - 08.2010
Room Service Server
Four Seasons Istanbul Bosphorus
04.2008 - 04.2009
Business & Administration - Tourism & Hospitality Management
Istanbul Technical University
01.2008 - 01.2014
Waiter
The Swisshotel Bosphorus
05.2006 - 05.2007
Associate of Science - Business Administration And Management
Anadolu University
04.2001 -