Hale Özkan
Event Manager
Istanbul,34
Summary
Qualified Event Director with strong background in event management. Successfully coordinated numerous high-profile events ( trade shows and conferences) , ensuring seamless execution and client satisfaction.
Professional with experience in managing events, prepared for this role. Skilled in event planning, vendor coordination, and budget management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and resourceful, bringing creativity and organization to every project.
Overview
28
28
years of professional experience
3
3
Languages
Work History
Freelancer Rebooker
Benchmark Collective
09.2023 - 05.2025
- Managed international trade shows and supported sales team for rebooking process.
- Strengthened client relationships with excellent communication.
- Enchanged customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling stands and services based on individual customer requirements.
Outbound Sales Manager
Informa Markets
02.2016 - 01.2019
- Streamlined communication between departments for better understanding of client needs and requirements.
- Developed strong relationships with clients for long-term business growth and sustainability.
- Retained valuable clients by addressing concerns promptly and effectively resolving issues to maintain satisfaction levels.
- Boosted sales revenue by implementing effective outbound sales strategies and tactics.
- Collaborated with marketing teams to create targeted campaigns for lead generation and increased customer acquisition.
- Led a high-performing sales team, consistently exceeding quarterly goals and expectations.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Managing Director
Viola Events
02.2016 - 01.2019
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Planned, managed and executed measurable interagted event marketing activities.
- Enhanced customer satisfaction and loyalty by developing and implementing comprehensive customer service excellence program.
- Assisted in recruiting, hiring and training of team members.
- Played a key role building event brand presence generating the levels of attendance and engagement needed to support sales leads and pipeline goals .
Division Director and Event Manager
ITE Group Plc.
08.2000 - 01.2015
- Attended weekly meetings to discuss and optimize strategies.
- Produced reports per week to analyze job performance against team goals.
- Managed sales and marketing activities for each event.
- Consulted with potential and existing clients to understand their event needs and goals.
- Secured sponsorships from key industry partners for improved brand visibility at high-impact gatherings.
- Established strong relationships with sponsors, securing their support for ongoing events and increasing revenue streams.
- Created customized sponsorship packages to attract diverse partners and generate additional income sources for conferences.
- Increased conference attendance by developing targeted marketing strategies focused on industry professionals and potential attendees.
- Coordinated event logistics, including venue selection, catering arrangements, A/V equipment setup, and transportation management for smooth event execution.
- Collaborated with cross-functional teams to create engaging conference agendas, featuring relevant topics and expert speakers.
- Facilitated networking opportunities among conference participants through well-designed social activities that promoted relationship-building discussions between experts in various fields.
- Developed creative themes for events and created related activities to engage attendees.
- Implemented protocols and procedures to effectively manage planning process.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Project Manager
ITE Group Plc.
09.1997 - 04.1999
- Enhanced client satisfaction by providing exceptional customer service throughout the entire sales process.
- Worked closely with clients throughout the event planning process, providing frequent updates and addressing any concerns to ensure a positive experience from start to finish.
- Built a comprehensive database of leads through diligent research into competitor offerings and market trends.
- Achieved consistent year-over-year growth in overall event bookings through proactive prospecting efforts.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Bachelor of Literature - Polish Language And Literature
Istanbul University
04.2001 -
Skills
MS office applications
Team work
Strong interpersonal skills
Project management
Time management
Problem-solving
Critical thinking
Client meetings
Event marketing
Guest relations
Deadline management
Event staff management
Timeline
Freelancer Rebooker
Benchmark Collective
09.2023 - 05.2025
Outbound Sales Manager
Informa Markets
02.2016 - 01.2019
Managing Director
Viola Events
02.2016 - 01.2019
Bachelor of Literature - Polish Language And Literature
Istanbul University
04.2001 -
Division Director and Event Manager
ITE Group Plc.
08.2000 - 01.2015
Project Manager
ITE Group Plc.
09.1997 - 04.1999