Hakan Yılmaz
Restaurant General Manager
İstanbul(Avr.)
Summary
A results-oriented and driven General Manager with over 4 years of experience in managing restaurant operations, maintaining profitability, and providing exceptional customer service. Skilled in leading and motivating teams to achieve company objectives, while promoting a positive work culture.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Restaurant General Manager
Seven İcons
Kuwait, Al Rai
07.2019 - 05.2023
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
- Correctly calculated inventory and ordered appropriate supplies
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies
- Carefully interviewed, selected, trained, and supervised staff
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
- Set clear expectations and created positive working environment for employees
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
Restaurant Manager
Mohammed Naser Al Hajery Son's
06.2016 - 03.2019
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Correctly calculated inventory and ordered appropriate supplies
- Carefully interviewed, selected, trained, and supervised staff
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed
- Verified prepared food met standards for quality and quantity before serving to customers
- Managed staff schedules and maintained adequate coverage for all shifts
Head Waiter
Hard Rock Cafe
07.2014 - 03.2016
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Trained staff members on use of POS system
Head Waiter
Dream Grup(Doğuş Holding)
07.2012 - 06.2014
- Kitchenette Restaurant
- Cipriani Restaurant
- Nusret Steak House
Head Waiter
Antica Locanda Ristorante İtaliano
01.2011 - 09.2012
A la carte Waiter
Conrad Hotel İstanbul
06.2009 - 08.2010
- Summit Bar Terrace
Waiter
İstanbul Yiyecek İçecek Gıda A.Ş.
03.2007 - 05.2009
- Num Num Restaurant
- Nupera Night Club
Education
Bachelor - Business Administration
Anadolu University
Eskişehir, 26 10.2008 - 07.2012
Associate Degree - Public Relations
Anadolu University
Eskişehir, 26 10.2008 - 07.2010
Some College (No Degree) - Foreign Language
Osmancık High School
Çorum, 19 09.2002 - 06.2006
Skills
Customer Engagement
Certification
Bilişim -
Timeline
Restaurant General Manager
Seven İcons
07.2019 - 05.2023
Restaurant Manager
Mohammed Naser Al Hajery Son's
06.2016 - 03.2019
Head Waiter
Hard Rock Cafe
07.2014 - 03.2016
Head Waiter
Dream Grup(Doğuş Holding)
07.2012 - 06.2014
Head Waiter
Antica Locanda Ristorante İtaliano
01.2011 - 09.2012
A la carte Waiter
Conrad Hotel İstanbul
06.2009 - 08.2010
Bachelor - Business Administration
Anadolu University
10.2008 - 07.2012
Associate Degree - Public Relations
Anadolu University
10.2008 - 07.2010
Waiter
İstanbul Yiyecek İçecek Gıda A.Ş.
03.2007 - 05.2009
Some College (No Degree) - Foreign Language
Osmancık High School
09.2002 - 06.2006