Hakan Yılmaz
Restaurant General Manager
İstanbul(Avr.)
Summary
A results-oriented and driven General Manager with over 4 years of experience in managing restaurant operations, maintaining profitability, and providing exceptional customer service. Skilled in leading and motivating teams to achieve company objectives, while promoting a positive work culture.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Restaurant General Manager
Seven İcons
Kuwait, Al Rai
07.2019 - 05.2023
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
- Correctly calculated inventory and ordered appropriate supplies
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies
- Carefully interviewed, selected, trained, and supervised staff
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
- Set clear expectations and created positive working environment for employees
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
Restaurant Manager
Mohammed Naser Al Hajery Son's
06.2016 - 03.2019
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Correctly calculated inventory and ordered appropriate supplies
- Carefully interviewed, selected, trained, and supervised staff
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed
- Verified prepared food met standards for quality and quantity before serving to customers
- Managed staff schedules and maintained adequate coverage for all shifts
Head Waiter
Hard Rock Cafe
07.2014 - 03.2016
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Trained staff members on use of POS system
Head Waiter
Dream Grup(Doğuş Holding)
07.2012 - 06.2014
- Kitchenette Restaurant
- Cipriani Restaurant
- Nusret Steak House
Head Waiter
Antica Locanda Ristorante İtaliano
01.2011 - 09.2012
A la carte Waiter
Conrad Hotel İstanbul
06.2009 - 08.2010
- Summit Bar Terrace
Waiter
İstanbul Yiyecek İçecek Gıda A.Ş.
03.2007 - 05.2009
- Num Num Restaurant
- Nupera Night Club
Education
Bachelor - Business Administration
Anadolu University
Eskişehir, 26 10.2008 - 07.2012
Associate Degree - Public Relations
Anadolu University
Eskişehir, 26 10.2008 - 07.2010
Some College (No Degree) - Foreign Language
Osmancık High School
Çorum, 19 09.2002 - 06.2006
Skills
Customer Engagement
Talent Development
Purchasing
Business Management
Reservation management
Cost Control
Budget Planning
Social Media Marketing
Labor Management
Scheduling Coordination
Inventory Management
Menu Development
Operations Management
Food Safety
Facility Maintenance
Guest Relations
Certification
Bilişim -
Timeline
Restaurant General Manager
Seven İcons
07.2019 - 05.2023
Restaurant Manager
Mohammed Naser Al Hajery Son's
06.2016 - 03.2019
Head Waiter
Hard Rock Cafe
07.2014 - 03.2016
Head Waiter
Dream Grup(Doğuş Holding)
07.2012 - 06.2014
Head Waiter
Antica Locanda Ristorante İtaliano
01.2011 - 09.2012
A la carte Waiter
Conrad Hotel İstanbul
06.2009 - 08.2010
Bachelor - Business Administration
Anadolu University
10.2008 - 07.2012
Associate Degree - Public Relations
Anadolu University
10.2008 - 07.2010
Waiter
İstanbul Yiyecek İçecek Gıda A.Ş.
03.2007 - 05.2009
Some College (No Degree) - Foreign Language
Osmancık High School
09.2002 - 06.2006