HAKAN YILMAZ
Bodrum
Summary
Dedicated hospitality professional with proven experience as a Guest Relations Agent and Valet, skilled in delivering exceptional guest experiences, managing customer needs, and ensuring high satisfaction levels. Strong driving expertise with an excellent safety record and knowledge of VIP transportation services. Holds an associate degree in Computer Programming, providing solid technical skills and proficiency in various software and booking systems. Highly adaptable, detail-oriented, and committed to maintaining professional service standards in fast-paced environments. Open to international positions and eager to bring expertise, professionalism, and cultural adaptability to teams worldwide.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Valet
Blue Dreams Spa & Resort
Bodrum
06.2025 - Current
- Provided efficient valet service whilst maintaining utmost respect for guest property.
- Maintained pristine condition of vehicles by performing regular checks and cleanings.
- Handled delicate situations tactfully; diffusing potential issues before they escalated.
- Utilised knowledge of local area to provide directions or advice when needed by guests.
Valet
Bodrum Park Resort
Bodrum
04.2024 - 10.2024
- Improved customer experience with friendly and professional interactions.
- Kept track of vehicle locations, ensuring quick retrieval upon request.
- Handled delicate situations tactfully; diffusing potential issues before they escalated.
- Maintained pristine condition of vehicles by performing regular checks and cleanings.
- Utilised knowledge of local area to provide directions or advice when needed by guests.
Guest relations agent
Bodrum Park Resort
Bodrum
06.2023 - 10.2023
- Managed front desk operations efficiently, creating a welcoming environment for guests.
- Adapted quickly to unexpected situations,.
- Improved guest satisfaction by effectively managing complaints and requests.
- Escalated serious issues to management proactively, reducing negative impact on the hotel's image.
- Ensured smooth check-in and check-out procedures for enhanced guest experience.
Barista
Neşet Ertaş Book & Coffee Store
Kırşehir
05.2022 - 08.2022
- Provided a welcoming atmosphere to customers, promoting return visits.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Education
Diploma of Higher Education - Computer Programming
Mersin University
Mersin, Turkey 10.2023 - 07.2025
Skills
Ability to follow directions
Languages
English
Upper intermediate
Turkish
Native
Additional Information
Valid Driving Licenses: Category B (Car) and Category B (Motorcycle)
Software
C#
SQL (MySQL, PostgreSQL)
HTML/CSS
Microsoft Access
Timeline
Valet
Blue Dreams Spa & Resort
06.2025 - Current
Valet
Bodrum Park Resort
04.2024 - 10.2024
Diploma of Higher Education - Computer Programming
Mersin University
10.2023 - 07.2025
Guest relations agent
Bodrum Park Resort
06.2023 - 10.2023
Barista
Neşet Ertaş Book & Coffee Store
05.2022 - 08.2022