Software
HAKAN KIRAN
Full Stack Developer & AI Engineer
İzmir
Summary
A forward-thinking Technology Professional and MBA Graduate dedicated to bridging the gap between high-level business strategy and cutting-edge technical implementation. After a successful career in international operations and leadership at organizations like Lufthansaand Deutsche Telekom, I have pivoted into Artificial Intelligence and Full Stack Engineering to drive the next wave of digital transformation. Recognized for "Outstanding Performance" in technical assessments, I combine a deep understanding of global business with the hands-on ability to build scalable, secure, AI-driven solutions.
Although my academic background initially focused on a different field, I have always had a deep interest in computers, software development, and artificial intelligence. For years, I have been working as a freelancer, building small web projects and exploring frontend and backend development concepts.
Writing prompts and working with AI tools was something I was already familiar with, and during my formal education, I further strengthened these skills. Over time, technology has not only been an interest for me but a continuous area of growth and hands-on experience.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Sales Executive (Remote)
Vodafone
10.2025 - Current
- Facilitating infrastructure transitions from ADSL to fiber technology, aligning customer needs with technical advancements.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Pioneered adoption of CRM software to improve customer relationship management and data analysis.
Customer Consultant / Trainer
Lufthansa Airlines
09.2022 - 09.2025
- Utilized complex technical systems (Amadeus, Sabre) to solve logistical challenges and trained team members on operational excellence.
- Organized regular meetings with team members to review performance metrics and set goals for continuous improvement in service delivery.
- Developed innovative solutions to complex problems, resulting in improved efficiency within the department.
- Delivered prompt service to prioritize customer needs.
- Implemented and developed customer service training processes.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
General Manager
Shell (Germany)
02.2017 - 02.2023
- Led operations and managed cross-functional teams, reducing operational costs by 15% through KPI implementation.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Customer Service Manager
United Call Center
08.2020 - 08.2022
- Increased team efficiency by 40% through the implementation of structured training programs and cross-departmental strategies.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Arts - Artificial Intelligence Engineer
Europe Coding School
Istanbul, Turkey 04.2001 -
ISO 27001:2022 Lead Auditor - undefined
Istanbul Kent University
01-2024
Master of Business Administration (MBA) - undefined
FOM University
Cologne, Germany01-2022
Master of Science - CERTIFICATE COURSE - ASSOCIATE VALUE SPECIALIST
San Diego University For Integrative, Calıfornıa/USA
San Diego 04.2001 -
Bachelor of Science - BACHELOR OF SCIENCE - BUSINESS ENGINEERING MANAGE
Dunaujvaros Universty
Budapest 04.2001 -
Bachelor of Arts - Full Stack Developer Engineer
Europe Coding School
Istanbul, Turkey 04.2001 -
Skills
Customer service
Problem-solving
Customer support
Data entry
Fluent bilingualism
Sales promotion
CRM systems
CRM software usage
Daily specials memorization
Multitasking and organization
Adaptability
Multitasking Abilities
Multitasking
Accomplishments
Resolved product issue through consumer testing.
Completed Artificial Intelligence
Certification Program
Built and documented AI-based projects using GitHub
Developed and deployed small-scale web applications (Full-Stack)
Completed Kaggle dataset analysis project (Titanic Challenge)
Created AI demo applications using modern AI tools
Freelance web development projects for small businesses
Integrated AI tools and prompt engineering into real-world workflows
Affiliations
- Society of Human Resource Management
- American Marketing Association
- Project Management Institute
Additional Information
My Portfolio:
https://github.com/hakankiranduf
https://www.linkedin.com/jobs/directory/
https://www.upwork.com/freelancers/~01d9cc5e467fc2dc53
Interests
Timeline
Sales Executive (Remote)
Vodafone
10.2025 - Current
Customer Consultant / Trainer
Lufthansa Airlines
09.2022 - 09.2025
Customer Service Manager
United Call Center
08.2020 - 08.2022
General Manager
Shell (Germany)
02.2017 - 02.2023
Bachelor of Arts - Artificial Intelligence Engineer
Europe Coding School
04.2001 -
Master of Science - CERTIFICATE COURSE - ASSOCIATE VALUE SPECIALIST
San Diego University For Integrative, Calıfornıa/USA
04.2001 -
Bachelor of Science - BACHELOR OF SCIENCE - BUSINESS ENGINEERING MANAGE
Dunaujvaros Universty
04.2001 -
Bachelor of Arts - Full Stack Developer Engineer
Europe Coding School
04.2001 -
ISO 27001:2022 Lead Auditor - undefined
Istanbul Kent University
Master of Business Administration (MBA) - undefined
FOM University