Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Hakan İşler

Hakan İşler

Barmen-Barista
Kuşadası/AYDIN

Summary

Seasoned hospitality professional with a proven track record of enhancing customer satisfaction and boosting revenue through innovative mixology and strategic planning. Expert in engaging customers with an inviting personality and exceptional service, adept at inventory management and team building. Achieved a significant increase in customer retention by implementing creative menu updates and promotions.

Overview

10
10
years of professional experience
3
3
Certifications
1
1
Language

Work History

Barmen

Aquasis Hotel
04.2022 - 12.2024

Prepare and serve a variety of cocktails, beers, wines, and non-alcoholic beverages according to recipes and customer preferences.

Provide exceptional customer service, ensuring a welcoming and engaging bar atmosphere.

Maintain cleanliness and hygiene standards in line with Turkey health and safety regulations.

Handle cash and card transactions efficiently, managing the till and processing payments.

Restock bar supplies and manage inventory to ensure smooth operations.

Collaborate with team members to enhance customer experience and increase sales.

Resolve customer inquiries and complaints in a professional and friendly manner.

Bar Menager

Ramada by Wyndham
02.2020 - 10.2022

Oversee daily bar operations, ensuring a high level of customer satisfaction and service quality.

Monitor inventory, place orders, and negotiate with suppliers to optimize costs and minimize waste.

Develop and update cocktail menus, introducing innovative drinks to attract more customers.

Ensure compliance with Turkey licensing laws, health and safety regulations, and hygiene standards.

Handle cash flow, monitor sales, and prepare financial reports to improve profitability.

Plan and execute promotions, events, and marketing strategies to boost revenue.

Address customer inquiries and resolve complaints to maintain a strong reputation.

Barista

Gio Restaurant By Hilton
04.2018 - 11.2020
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Menager

Kahve Diyarı
12.2016 - 11.2017

Oversee daily cafe operations, ensuring excellent customer service and a welcoming atmosphere.

Control inventory, place orders, and negotiate with suppliers to optimize costs.

Monitor sales performance and implement strategies to increase revenue and customer retention.

Ensure compliance with Turkey food safety, hygiene, and health regulations.

Handle cash management, process transactions, and maintain accurate financial records.

Develop marketing promotions and social media strategies to attract new customers.

Address customer inquiries and resolve complaints to maintain high satisfaction levels.

Barmen

Pine Bay Hotel
04.2015 - 11.2016

Prepare and serve a variety of cocktails, beers, wines, and non-alcoholic beverages according to recipes and customer preferences.

Provide exceptional customer service, ensuring a welcoming and engaging bar atmosphere.

Maintain cleanliness and hygiene standards in line with Turkey health and safety regulations.

Handle cash and card transactions efficiently, managing the till and processing payments.

Restock bar supplies and manage inventory to ensure smooth operations.

Collaborate with team members to enhance customer experience and increase sales.

Resolve customer inquiries and complaints in a professional and friendly manner.

Skills

Clear and effective communication

Certification

Restaurant Management

Timeline

Hygiene Certificate

02-2025

Gastronomy Education

02-2025

Restaurant Management

07-2023

Barmen

Aquasis Hotel
04.2022 - 12.2024

Bar Menager

Ramada by Wyndham
02.2020 - 10.2022

Barista

Gio Restaurant By Hilton
04.2018 - 11.2020

Menager

Kahve Diyarı
12.2016 - 11.2017

Barmen

Pine Bay Hotel
04.2015 - 11.2016
Hakan İşlerBarmen-Barista