Hakan Çifçi
Business Analyst
Ankara,Yenimahalle
Summary
Dynamic and results-driven professional with experience at Turkish Airlines Technology, excelling in problem-solving and analytical thinking. Skilled in stakeholder management and workflow analysis, delivering impactful solutions that drive efficiency and improve quality standards.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Production Engineer Intern
MMS Holdings - Via Aselsan
Ankara, Ankara
07.2021 - 08.2021
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Assisted with capacity planning efforts, ensuring adequate resources were available to meet fluctuating production demands.
- Aided in achieving cost savings through diligent monitoring of raw material usage rates during daily operations.
- Implemented robust quality control measures throughout all stages of production which helped maintain high-quality standards.
Business Analyst
Garanti Technology - BBVA Group
06.2022 - 08.2022
- Gathered and documented requirements for projects.
- Created visual representations of data findings using various chart types for presentations to stakeholders.
- Identified errors and performed root cause analysis to determine core issues.
Business Analyst
Turkish Airlines Technology
01.2023 - Current
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team (20+ Member) meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Streamlined project management (5+ Project) with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
- Created dashboards to monitor and track key performance indicators.
- Increased resource efficiency by analyzing detailed business requirements.
Education
Bachelor of Science - Industrial Engineering
Gazi University
Ankara 09.2018 - 08.2023
Skills
Problem-solving
Analytical thinking
Stakeholder management
Workflow Analysis
Software development life cycle
Customer needs assessment
Timeline
Business Analyst
Turkish Airlines Technology
01.2023 - Current
Business Analyst
Garanti Technology - BBVA Group
06.2022 - 08.2022
Production Engineer Intern
MMS Holdings - Via Aselsan
07.2021 - 08.2021
Bachelor of Science - Industrial Engineering
Gazi University
09.2018 - 08.2023