Hakan Güven ŞENZEYBEK

Evaluating customer complaints managed within the Customer Support Team, particularly for tumble dryers,

Analyzing global and national data concerning failures, returned products and customer services,

Ensuring the implementation of necessary corrective actions,

Publishing after-sales documentation that provides customers with regular technical information about issues, especially in relation to tumble dryers,

Preparing service manuals,

Organizing and assessing customer satisfaction surveys.

Acting as the primary liaison for aligning customer quality contract requirements.
The end-to-end coordination and resolution of insurance-reported legal processes.
Collecting and analyzing Vestel global service data to support continuous product improvement.
Engaging with national industry associations on regulatory and technical matters.
Managing communication with APPLIA to maintain compliance and industry alignment.

As a process development and project engineer intern in the production department, I worked on capacity and work steps in the assembly line.

I carried out studies related to silicone products.

• Developed and implemented financial strategies to optimize resource allocation and budget management.
• Analyzed financial data to identify trends and support strategic decision-making processes.