Hakan Gürbüz
Kocaeli
Summary
A dedicated customer support leader with extensive experiencing across industries from from marketing to entertainment industry. Demonstrates a natural leadership style informed by deep understanding and experience in adult education. Excels in building relationships across departments and adapting to client needs to create a seamless and enjoyable experience which builds loyalty. Committed to the development and engagement of team members. Fluent in Turkish and English, with a basic working proficiency in Spanish.and Russian.
Overview
4
4
years of professional experience
Work History
Customer Support Representative
Sylvanas Community (World Of Warcraft)
02.2022 - Current
- Supported customers in exploring service options, ensuring seamless experiences.
- Executed needs analysis, offering personalized recommendations to aid in choices.
- Reviewed customer feedback, providing valuable insights for improvement strategies.
- Evaluated complaints and identified service trends to implement corrective actions.
Customer Support Representative
Corona Resort
Phu Quoc
01.2025 - 06.2025
- Assisted guests with inquiries and provided accurate information about resort services.
- Managed reservation systems to confirm bookings and maintain accurate guest records.
- Supported training of new staff in customer service protocols and resort procedures.
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
E-Commerce Assistant
2H2G LTD
London
05.2022 - 02.2025
- Managed product listings on e-commerce platforms, enhancing overall visibility.
- Coordinated order fulfillment processes to optimize shipping efficiency.
- Analyzed customer feedback to pinpoint improvement areas for store operations.
- Collaborated with marketing teams to develop promotional campaigns and engaging content.
Education
Bachelor's Degree - Russian Language And Literature
Anadolu University
Eskişehir09-2024
Spanish Language
El Carmen Spanish School
Valencia,SpainTimeline
Customer Support Representative
Corona Resort
01.2025 - 06.2025
E-Commerce Assistant
2H2G LTD
05.2022 - 02.2025
Customer Support Representative
Sylvanas Community (World Of Warcraft)
02.2022 - Current
Bachelor's Degree - Russian Language And Literature
Anadolu University
Spanish Language
El Carmen Spanish School