Hakan Burak KIR
Customer Success Expert
Ankara/Eryaman
Summary
Experience in Technical Support and Customer Relations. Adept at navigating rapidly changing environments while maintaining a customer-centric approach. Passionate about continuous learning and teaching, leveraging adaptability to drive success in diverse settings.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Customer Success Expert
V-Count Technology
06.2023 - Current
- Managing churn and increasing customer retention.
- Maintain a healthy relationship with the clients and partners.
- Following up with the Upsell and Xsell opportunities and providing leads to the sales team.
- Finding a solution and making the process work
Service Account Manager
V-Count Technology
04.2022 - 06.2023
- Making sure each client meets the needs
- Handling customer complaints, finding solutions to their issues, and maintaining a positive relationship
- Preparing Service & Licence Items of clients, calculating the payment amount, Creating invoices, and receiving the payment
- Following up the ongoing projects and address the actions to the related departments.
Support Expert
V-Count Technology
01.2021
- Preparing an action plan and organizing training sessions for the Support Specialists
- Dealing with challenging or escalated issues using specialized technical knowledge
- On-site project management abroad.
International Support
V-Count Technology
01.2020 - 01.2020
- Same description with the Domestic title and the only difference is the language. I've started to work with our international clients.
Domestic Support
V-Count Technology
01.2019
- Prompt response to Turkish customers' needs via email and Ticketing system Zendesk
- Finding effective solutions to customers' issues
- Sending on-site crew to the stores and their coordination
- Remote guidance of the site crew about sensor positioning and installation.
Production
V-Count Technology
04.2018 - 01.2019
- Sensor Production
- Maintenance & Repair
- Focusing on the Lenses of the sensors
Oiler / Motor Technician
Sonay Shipping
09.2016 - 04.2017
- Main engine fault detection and repair
- Auxiliary machine maintenance and repair
- System monitoring
Education
Fatih Anatolian Technical High School
Information TechnologiesEskişehir Anadolu University
International Relations06.2026
Computer Programming - Drop Out
Ankara University
09.2016
Skills
Personal Information
- Age: 27
- Date of Birth: 03/09/96
- Gender: Male
- Marital Status: Single
Timeline
Customer Success Expert
V-Count Technology
06.2023 - Current
Service Account Manager
V-Count Technology
04.2022 - 06.2023
Support Expert
V-Count Technology
01.2021
International Support
V-Count Technology
01.2020 - 01.2020
Domestic Support
V-Count Technology
01.2019
Production
V-Count Technology
04.2018 - 01.2019
Oiler / Motor Technician
Sonay Shipping
09.2016 - 04.2017
Fatih Anatolian Technical High School
Eskişehir Anadolu University
Computer Programming - Drop Out
Ankara University