HAKAN AYSEL
Chief Technology Officer, Product And Project Management Expert
Istanbul
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Chief Technology Officer
PCI Software & Consultant
08.2022 - Current
- Align IT strategy with organizational goals, fostering collaboration between technical and non-technical stakeholders.
- Launch successful new products or new features for existing products with extensive research on market trends combine with collaborative input from various departments.
- Chair technology steering committees, fostering cross-functional collaboration and ensuring alignment with business objectives.
- Apply macro-level strategic decisions and micro-level implementation.
- Implement agile methodologies for software development, increasing speed-to-market without sacrificing quality or security standards.
- Direct technological improvements, reducing waste and business bottlenecks.
- Build a talent software development team and ensure sustainability.
- Develop talent pipeline by mentoring junior staff members and implementing comprehensive training programs for the entire team.
- Create and support performance- and merit-based evaluation system to assess staff performance.
Chief Technology Officer
Devtagon
08.2019 - 08.2022
- Aligned technology and service strategy with organizational goals, fostering collaboration between technical and non-technical stakeholders.
- Developed and implemented long-term strategic technological blueprint.
- Designed and developed solutions and products for customer needs.
- Cultivated strong vendor relationships, negotiating favorable terms for hardware, software, and support contracts.
- Improved customer satisfaction by investing in employee-focused IT support solutions that enhanced productivity across the organization.
- Facilitated seamless integration of legacy systems during mergers or acquisitions, ensuring minimal disruption to business operations.
- Managed financial, operational and human resources to optimize business performance.
- Initiated strategy to drive company growth and increase market share and profitability.
- Directed software engineering team's complex project development and functionality objectives.
- Facilitated ongoing team development and growth through training and professional skills enhancement.
- Some of projects were completed for the customers are Veskim Infrastructure and Server Renovation, Promodex is a software development project that influencer programmatic platform on Blockchain, Hızlı Hesap is a software development project that integrates and manages marketplaces platform for example Amazon, Trendyol, Hepsiburada etc., SafeGuard is a hardware and software development project for T.C.D.D, Odeon software development project for tourism sector, Duyuroom was its own product that is a new generation of communication and collaboration software for enterprise companies, HDS-Hotel Direct Sale is software development project that manages all end-to-end processes for a tourism company,Yeşilay LMS is a software and content development project etc.
Chief Technology Officer
Düşyeri
10.2018 - 12.2019
- Dusyeri is an Edutech company in Turkey and the company’s interest area is 3-8 ages education and improvement
- We started to develop an education web, mobile and smart tv app platform for children
- Launched successful new products with extensive research on market trends combined with collaborative input from various departments.
- Created scalable architectures that supported long-term growth strategies while providing flexibility to adapt as needed.
- Drove innovation and fostered a culture of continuous improvement through strategic planning and execution.
- Improved user satisfaction by investing in employee-focused IT support solutions that enhanced productivity across the organization.
- Championed data-driven decision-making, integrating advanced analytics tools for predictive insights.
- Managed cross-functional teams to successfully deliver complex technology projects on time and within budget.
- Improved software program delivery performance and reliability.
- Briefed executives on technology risks and suggested ways to alleviate concerns.
- Monitored key business risks and established risk management procedures.
- Directed technological improvements, reducing waste and business bottlenecks.
Freelancer Consultancy
Consultant
12.2016 - 10.2018
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Optimized project efficiency by creating and implementing effective task management strategies.
Head of Service Management Department
BDH Information Support Services (a Netaş Company)
01.2016 - 10.2016
- Championed innovative solutions to address customer needs, leading to increased product offerings and revenue streams.
- Conducted thorough assessments of service processes to identify areas for improvement and implement necessary changes.
- Oversaw the recruitment of top talent, resulting in a highly skilled workforce capable of meeting department objectives.
- Reduced employee turnover rate by developing comprehensive training programs for new hires and ongoing professional development opportunities.
- Successfully resolved complex customer issues, ensuring client satisfaction and maintaining company reputation.
- Managed cross-functional teams to ensure seamless delivery of services across multiple departments.
- Implemented cost-saving measures to balance department budget while maintaining service quality.
- Spearheaded process improvements that led to increased productivity without sacrificing service quality or customer satisfaction.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Implemented strategies to increase customer service satisfaction ratings.
IT and Managed Services Delivery Manager
IBM Turkey
03.2012 - 06.2013
- Managed customer's server and network systems in IBM Turkey Datacenter
- Coordinated efforts across multiple teams during peak periods or special events to optimize staffing levels while meeting customer demand.
- Introduced innovative technology solutions that improved tracking accuracy and boosted operational efficiency.
- Conducted regular audits of internal processes to identify inefficiencies or gaps in compliance with established protocols.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Created and enforced detailed organization processes to increase quality and service standards.
Business Development Executive
IBM Turkey
04.2011 - 02.2012
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Fostered a positive work environment that encouraged open communication among team members, promoting collaboration toward achieving shared goals.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
Project & Services Manager
IBM Turkey
11.2008 - 03.2011
- Assisted in talent acquisition efforts for the service department, identifying top candidates with relevant skills and experience needed to support organizational growth initiatives.
- Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Managed team of service technicians for optimal performance, resulting in increased productivity and reduced response times.
- Oversaw budgeting and financial planning for service department, achieving cost savings through streamlined operations and optimized resource utilization.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Defined clear targets and objectives and communicated to other team members.
Service Manager
BDH Information Support Services (a Probil Company)
11.2007 - 11.2008
- Planned, designed, and scheduled phases for large projects.
- Developed and implemented strategic project plans to meet business objectives.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Education
Master of Advanced Study - English Language And Literature
Emerald Cultural Institute
Dublin, Ireland 01.2016 - 04.2017
MBA - Management Information Systems
Bahcesehir Univesity
Istanbul, Turkey 04.2001 -
Bachelor of Science - Computer Teacher Education
Marmara University
Istanbul, Turkey 04.1998 - 04.2004
High School Diploma -
Macka A.T. Anatolia Tech.High School
Istanbul, Turkey 04.1994 - 04.1998
Skills
Proposal Development
Awards Recognition
- Client Win Recognition Award Winner, IBM Global Integrated Technology Services, March 2012
- CEE GM Award for Client Engagement Transformation, IBM Global, December 2011
- Top performer last three years (2009,2010, 2011), IBM-Seri, 2011
Training Certificates
- React Programming Language, 2022
- AWS Cloud Architect, 2021
- Python Programming Language, 2020
- Golang Programing Language, 2020
- Zerto, Clonera, September 2016
- COBIT, BDH, February 2015
- Managed Services Global Event, IBM Bratislava, February 2013
- Managing Virtual Teams, IBM, February 2013
- Managed Services Experience Training, IBM Peru, November 2012
- ITIL Foundation v3 certification and certification, IBM, November 2010
- Effective Relationship with Customers, IBM, May 2010
- Project Management Professional Certification, PMI, 2009
- PMI, Project Management Professional, Mentor, April 2009
- ISO9001 Quality Management Internal Auditor Training, Probil, Ağustos 2007
- Oracle 9i Database Administration and IDS Discoverer, Oracle Turkey, December 2004
- Microsoft Certified Systems Engineer, Netsoft, May 2003
- Cisco Certified Network Associates, BT Eğitim, March 2002
Birth City
Istanbul
Personal Information
- Number of Children: 3
- Date of Birth: 08/20/1980
- Driving License: B (Active driver)
- Marital Status: Divorced
Accomplishments
▪ Client Win Recognition Award Winner, IBM Global Integrated Technology Services, March 2012
▪ CEE GM Award for Client Engagement Transformation, IBM Global, December 2011
▪ Top performer last three years (2009,2010, 2011), IBM-Seri, 2011
Timeline
Chief Technology Officer
PCI Software & Consultant
08.2022 - Current
Chief Technology Officer
Devtagon
08.2019 - 08.2022
Chief Technology Officer
Düşyeri
10.2018 - 12.2019
Freelancer Consultancy
Consultant
12.2016 - 10.2018
Head of Service Management Department
BDH Information Support Services (a Netaş Company)
01.2016 - 10.2016
Master of Advanced Study - English Language And Literature
Emerald Cultural Institute
01.2016 - 04.2017
IT and Managed Services Delivery Manager
IBM Turkey
03.2012 - 06.2013
Business Development Executive
IBM Turkey
04.2011 - 02.2012
Project & Services Manager
IBM Turkey
11.2008 - 03.2011
Service Manager
BDH Information Support Services (a Probil Company)
11.2007 - 11.2008
MBA - Management Information Systems
Bahcesehir Univesity
04.2001 -
Bachelor of Science - Computer Teacher Education
Marmara University
04.1998 - 04.2004
High School Diploma -
Macka A.T. Anatolia Tech.High School
04.1994 - 04.1998