Hajer Khaled
Planning Specialist
Summary
Results-driven planning professional equipped to optimize processes and enhance operational efficiency. Strong focus on team collaboration, strategic planning, and problem-solving, ensuring adaptable and reliable performance in dynamic environments. Skilled in project management, data analysis, and stakeholder communication, consistently achieving impactful outcomes aligned with organizational goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Planning Specialist
NATURAL CLINIC
12.2024 - Current
- Managed and updated daily arrival schedules through Zoho CRM by verifying lead data from the sales department, including patient languages, procedures, contact details, flight info, and arrival airport.
- Maintained a master planning Excel sheet with finalized and accurate information for daily arrivals and upcoming deals.
- Sent customized welcome messages to patients arriving within 3 days, including pick-up locations and confirmation follow-ups; tracked all confirmations in planning files
- Coordinated patient departures, ensuring proper pickup arrangements and communicating departure times and addresses to each patient.
- Scheduled hair wash appointments for post-hair transplant patients (typically 2 days after the procedure) and obtained confirmations.
- Arrange transportation for patient appointments upon clinic or patient request; communicated time, location, and pickup details with patients and coordinated directly with the drivers.
- Closing deals of departed patients in CRM to transfer data to the Aftercare team for follow-up.
- Handled and confirmed hotel bookings based on CRM requests; followed up with both hotel partners and patients to solve any issues during the stay.
- Managed patient hotel payment receipts, verifying total costs and procedures for proper reporting and signature approval.
- Acted as a central link between patients, hotel staff, drivers, sales, and medical departments to ensure a smooth and professional treatment journey.
Medical Sales Representative
PROMED CLINIC
03.2024 - 12.2024
- Contact and engage potential patients via phone, WhatsApp, and social media.
- Present dental treatments and services clearly and confidently.
- Collect and record patient health info and dental history accurately.
- Coordinate medical documents and X-rays for diagnosis.
- Explain treatment plans and guide patients through next steps.
- Schedule financial consultations and support deal closures.
- Maintain lead records and follow up effectively.
- Ensure a professional, personalized patient experience.
- Resolve concerns with empathy and clear communication.
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
- Achieved high levels of customer satisfaction by ensuring that all clients received timely and accurate product deliveries.
Event Assistant & Service Quality Evaluator
Freelance / Part-Time | Various Locations
07.2023 - 03.2024
- Supported event organization and logistics during exhibitions and fairs.
- Guided guests, ensured smooth visitor flow, and responded to inquiries professionally.
- Collaborated with the event team to ensure a positive attendee experience.
- Conducted anonymous service evaluations to assess staff performance, service quality, and customer experience.
- Observed and documented operational gaps and reported findings to project coordinators.
- Ensured compliance with confidentiality and project standards.
- Promoted a safe environment at events through strict adherence to safety protocols and regulations.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
Education
Bachelor of Architecture - Interior Architecture
Istanbul Bilgi University
09.2019 - 07.2023
Skills
Microsoft Office Advanced
Zoho CRM Advanced
SabeeApp Advanced
Google Workspace Advanced
Software utilization
Demand forecasting
Scheduling proficiency
Multitasking Abilities
Customer service
Problem-solving
References
References available upon request
Timeline
Planning Specialist
NATURAL CLINIC
12.2024 - Current
Medical Sales Representative
PROMED CLINIC
03.2024 - 12.2024
Event Assistant & Service Quality Evaluator
Freelance / Part-Time | Various Locations
07.2023 - 03.2024
Bachelor of Architecture - Interior Architecture
Istanbul Bilgi University
09.2019 - 07.2023